Live status & reliability report
Help Scout status, outages & reliability
Help Scout is a shared inbox, help center and live chat tool for customer support teams, based in Boston, Massachusetts.
Data updated Nov 1, 2026 · score recalculated
Over the last 90 days Help Scout had 99.91% effective uptime across 6 status page incidents, resolving them in 2h on average.
Is Help Scout down right now?
No, Help Scout is up and running.
- Help Scout's status page reports all systems operational. Checked .
- All 3 Help Scout pages we check are responding. Checked .
90-day uptime
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Key facts about Help Scout's reliability
- Over the past 12 months, Help Scout published 39 incidents on its status page, 6 of them partial or major outages.
- Its longest outage on record in that time was “Docs Errors” on Jul 14, 2026, which lasted 6h 44m.
- The part of Help Scout most often affected was Web App (19 of 39 incidents).
- Help Scout reported 6 incidents in the last 90 days, down from 8 in the 90 days before.
- Incidents most often began on a Thursday (11 of 39, UTC).
- Help Scout's 90-day uptime of 99.91% is above the average for help desk platforms (99.66%).
Score breakdown
Incidents per month
- Major outage
- Partial outage
- Degraded
- Informational
Response time
Daily average response time of Help Scout's public pages, measured by our probes.
Not enough data yet — this chart fills in as our monitoring runs.
Score trend
Daily reliability score (rolling 90-day window).
Not enough data yet — this chart fills in as our monitoring runs.
Help Scout incident history (last 90 days)
- Degraded performanceSep 22, 2026 · resolved in 36m
Mailbox counts, folders, reports, search results
Affected: Mailbox counts, folders, reports, search results
- Degraded performanceAug 31, 2026 · resolved in 3h 57m
Affected: Mailbox counts, folders, reports, search results
- Degraded performanceAug 18, 2026 · resolved in 3h 12m
Affected: AI Drafts, AI Answers, AI Summarize, AI Assist
- Degraded performanceAug 14, 2026 · resolved in 1h 18m
Affected: Beacon
- Degraded performanceAug 13, 2026 · resolved in 1h 42m
Affected: Web App
- Degraded performanceAug 6, 2026 · resolved in 1h 13m
Affected: Mailbox counts, folders, reports, search results
Source: Help Scout status page · last checked
Our independent monitoring
We check these public Help Scout pages every 5 minutes. An outage is recorded after two consecutive failed checks.
| Page | Last check | Uptime (30d) | Avg response |
|---|---|---|---|
| Sign-in page | Up | 100% | 517 ms |
| Homepage | Up | 100% | 458 ms |
| Mailbox API | Up | 100% | 343 ms |
How Help Scout compares
Help Scout status FAQ
Is Help Scout down right now?
No, Help Scout is up and running. Help Scout's status page currently reports all systems operational, and all 3 of the Help Scout pages we check every five minutes are responding. This page updates automatically when that changes.
How reliable is Help Scout?
Help Scout has a reliability score of 89.2 out of 100, ranking #7 of 13 help desk platforms. Over the last 90 days it had 99.91% effective uptime.
How often does Help Scout have outages?
Help Scout published 6 incidents on its status page in the last 90 days (0 partial or major outages) and 39 in the past 12 months.
How long do Help Scout outages last?
Help Scout resolves incidents in 2h on average. Its longest outage in the past year lasted 6h 44m, on Jul 14, 2026.
Does Help Scout have a status page?
Yes. Help Scout's official status page is status.helpscout.com. We read it every five minutes and keep its full incident history.