Help Desk Software · reliability comparison
Help Scout vs LiveAgent: which is more reliable? (2026)
Help Scout and LiveAgent are effectively tied on reliability (89.2 vs 89.2). Over the last 90 days Help Scout reported 6 incidents and LiveAgent reported 1, with effective uptime of 99.91% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Help Scout | LiveAgent |
|---|---|---|
| Reliability score | 89.2 | 89.2 |
| Rank (help desk platforms) | #7 | #6 |
| Uptime (90 days) | 99.91% | 100% |
| Incidents (90 days) | 6 | 1 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | 2h | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Help Scout and LiveAgent differ
- Help Scout reported 6× as many incidents as LiveAgent over the last 90 days (6 vs 1).
90-day uptime
Help Scout
LiveAgent
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Help Scout incidents
- Degraded performanceSep 22, 2026 · resolved in 36m
Mailbox counts, folders, reports, search results
Affected: Mailbox counts, folders, reports, search results
- Degraded performanceAug 31, 2026 · resolved in 3h 57m
Affected: Mailbox counts, folders, reports, search results
- Degraded performanceAug 18, 2026 · resolved in 3h 12m
Affected: AI Drafts, AI Answers, AI Summarize, AI Assist
- Degraded performanceAug 14, 2026 · resolved in 1h 18m
Affected: Beacon
- Degraded performanceAug 13, 2026 · resolved in 1h 42m
Affected: Web App
- Degraded performanceAug 6, 2026 · resolved in 1h 13m
Affected: Mailbox counts, folders, reports, search results
Recent LiveAgent incidents
- Degraded performanceOct 21, 2026 · resolved (duration not published)
PHP vulnerabilities CVE-2026-109618 / CVE-2026-109619 (PHP2Shell)
- MaintenanceSep 1, 2026 · resolved (duration not published)
Other help desk platforms to consider
- Hiver · #1 · 99.99% uptime
- HubSpot Service Hub · #2 · 100% uptime
- Kustomer · #3 · 99.99% uptime
- Tidio · #4 · 99.98% uptime