Help Desk Software · reliability comparison
HubSpot Service Hub vs Tidio: which is more reliable? (2026)
HubSpot Service Hub and Tidio are effectively tied on reliability (96.9 vs 95.7). Over the last 90 days HubSpot Service Hub reported 8 incidents and Tidio reported 1, with effective uptime of 100% and 99.98% respectively.
Data updated Nov 1, 2026 · How we score
VS
| Metric | HubSpot Service Hub | Tidio |
|---|---|---|
| Reliability score | 96.9 | 95.7 |
| Rank (help desk platforms) | #2 | #4 |
| Uptime (90 days) | 100% | 99.98% |
| Incidents (90 days) | 8 | 1 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | — | 1h 54m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where HubSpot Service Hub and Tidio differ
- HubSpot Service Hub reported 8× as many incidents as Tidio over the last 90 days (8 vs 1).
- HubSpot Service Hub's longest incident on record lasted 1d 3h (May 1, 2026); Tidio's lasted 6h 6m (Jul 1, 2026).
90-day uptime
HubSpot Service Hub
Tidio
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent HubSpot Service Hub incidents
- InformationalOct 23, 2026 · resolved in 2h 47m
Some HubSpot tools may be unavailable for some users
Affected: CRM, Marketing Tools, Website, Sales Tools, Service Tools, Chat & Automation +5 more
- InformationalOct 2, 2026 · resolved in 1h 53m
HubSpot is experiencing issues
Affected: CRM, Marketing Tools, Chat & Automation
- InformationalSep 23, 2026 · resolved in 13m
- InformationalSep 8, 2026 · resolved in 59m
- InformationalSep 4, 2026 · resolved in 1h 20m
HubSpot is experiencing issues in the EU
Affected: Reports
- InformationalAug 21, 2026 · resolved in 2h 30m
Recent Tidio incidents
- Degraded performanceOct 28, 2026 · resolved in 1h 54m
Webhook events not being delivered
Affected: API