Help Desk Software · reliability comparison

Gorgias vs Hiver: which is more reliable? (2026)

Hiver is more reliable than Gorgias, scoring 98.9 vs 43.0 out of 100. Over the last 90 days Gorgias reported 19 incidents and Hiver reported 1, with effective uptime of 97.97% and 99.99% respectively. Hiver resolves incidents faster on average (8m).

Data updated Nov 1, 2026 · How we score

Gorgias

43.0/100

Operational

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Hiver

98.9/100

Operational

Visit Hiver ↗
VS
MetricGorgiasHiver
Reliability score43.098.9
Rank (help desk platforms)#13#1
Uptime (90 days)97.97%99.99%
Incidents (90 days)191
Partial / major outages130
Avg time to resolve5h 35m8m
Outages we detected00
Transparency score100/100100/100

Where Gorgias and Hiver differ

  • Gorgias reported 19× as many incidents as Hiver over the last 90 days (19 vs 1).
  • Gorgias had 13 partial or major outages, compared with 0 for Hiver.
  • Hiver fixes problems faster: 8m on average, against 5h 35m for Gorgias (42.4× quicker).
  • Gorgias's longest outage on record lasted 2d 3h (Jul 15, 2026); Hiver's lasted 7h 54m (May 4, 2026).

90-day uptime

Gorgias

Aug 4, 2026 – Aug 10, 2026: no incidentsAug 11, 2026: 76.81% uptime, 2 incidents (Partial outage)Aug 12, 2026: 77.09% uptime, 1 incident (Partial outage)Aug 13, 2026 – Aug 26, 2026: no incidentsAug 27, 2026: 98.61% uptime, 1 incident (Partial outage)Aug 28, 2026 – Aug 31, 2026: no incidentsSep 1, 2026: 92.38% uptime, 2 incidents (Partial outage)Sep 2, 2026: 90.88% uptime, 1 incident (Partial outage)Sep 3, 2026 – Sep 7, 2026: no incidentsSep 8, 2026: 99.61% uptime, 1 incident (Degraded performance)Sep 9, 2026 – Sep 14, 2026: no incidentsSep 15, 2026: 98.39% uptime, 1 incident (Partial outage)Sep 16, 2026: 97.41% uptime, 1 incident (Partial outage)Sep 17, 2026 – Sep 29, 2026: no incidentsSep 30, 2026: 92.42% uptime, 1 incident (Partial outage)Oct 1, 2026 – Oct 4, 2026: no incidentsOct 5, 2026: 99.11% uptime, 1 incident (Degraded performance)Oct 6, 2026: no incidentsOct 7, 2026: 68.65% uptime, 1 incident (Partial outage)Oct 8, 2026: 74.05% uptime, 1 incident (Partial outage)Oct 9, 2026 – Oct 18, 2026: no incidentsOct 19, 2026: 99.52% uptime, 1 incident (Degraded performance)Oct 20, 2026 – Oct 25, 2026: no incidentsOct 26, 2026: 97.65% uptime, 1 incident (Partial outage)Oct 27, 2026 – Oct 29, 2026: no incidentsOct 30, 2026: 88.20% uptime, 3 incidents (Major outage)Oct 31, 2026: 67.16% uptime, 2 incidents (Partial outage)Nov 1, 2026: no incidents
90 days ago97.978% average daily uptimeToday

Hiver

Aug 4, 2026 – Oct 28, 2026: no incidentsOct 29, 2026: 99.91% uptime, 1 incident (Degraded performance)Oct 30, 2026 – Nov 1, 2026: no incidents
90 days ago99.999% average daily uptimeToday

Recent Gorgias incidents

Full Gorgias reliability report →

Recent Hiver incidents

  • Degraded performanceOct 29, 2026 · resolved in 8m

    Hiver service disruption due to AWS outage

    Affected: Email User Experience, Email User Experience, Email sync, Email Sync, Notification Services, Automation +14 more

Full Hiver reliability report →

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