Help Desk Software · reliability comparison
Gorgias vs Tidio: which is more reliable? (2026)
Tidio is more reliable than Gorgias, scoring 95.7 vs 43.0 out of 100. Over the last 90 days Gorgias reported 19 incidents and Tidio reported 1, with effective uptime of 97.97% and 99.98% respectively. Tidio resolves incidents faster on average (1h 54m).
Data updated Nov 1, 2026 · How we score
| Metric | Gorgias | Tidio |
|---|---|---|
| Reliability score | 43.0 | 95.7 |
| Rank (help desk platforms) | #13 | #4 |
| Uptime (90 days) | 97.97% | 99.98% |
| Incidents (90 days) | 19 | 1 |
| Partial / major outages | 13 | 0 |
| Avg time to resolve | 5h 35m | 1h 54m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Gorgias and Tidio differ
- Gorgias reported 19× as many incidents as Tidio over the last 90 days (19 vs 1).
- Gorgias had 13 partial or major outages, compared with 0 for Tidio.
- Tidio fixes problems faster: 1h 54m on average, against 5h 35m for Gorgias (2.9× quicker).
- Gorgias's longest outage on record lasted 2d 3h (Jul 15, 2026); Tidio's lasted 6h 6m (Jul 1, 2026).
90-day uptime
Gorgias
Tidio
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Gorgias incidents
- Partial outageOct 30, 2026 · resolved in 19h 38m
Mobile app authentication issues resolvedofficial update ↗
Affected: Mobile Apps
- Major outageOct 30, 2026 · resolved in 53m
- InformationalOct 29, 2026 · ongoing
Instagram messages delayed or not appearing in Gorgias
Affected: Instagram comments, Instagram Direct Messages
- Partial outageOct 26, 2026 · resolved in 1h 8m
- InformationalOct 22, 2026 · resolved in 5d 3h
- Degraded performanceOct 19, 2026 · resolved in 46m
Recent Tidio incidents
- Degraded performanceOct 28, 2026 · resolved in 1h 54m
Webhook events not being delivered
Affected: API
Other help desk platforms to consider
- Hiver · #1 · 99.99% uptime
- HubSpot Service Hub · #2 · 100% uptime
- Kustomer · #3 · 99.99% uptime
- HappyFox · #5 · 100% uptime