CRM Software · reliability comparison
folk vs Freshsales: which is more reliable? (2026)
folk is more reliable than Freshsales, scoring 95.8 vs 83.1 out of 100. Over the last 90 days folk reported 2 incidents and Freshsales reported 8, with effective uptime of 99.99% and 99.83% respectively. folk resolves incidents faster on average (3m).
Data updated Nov 1, 2026 · How we score
| Metric | folk | Freshsales |
|---|---|---|
| Reliability score | 95.8 | 83.1 |
| Rank (CRMs) | #5 | #8 |
| Uptime (90 days) | 99.99% | 99.83% |
| Incidents (90 days) | 2 | 8 |
| Partial / major outages | 2 | 1 |
| Avg time to resolve | 3m | 2h 50m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where folk and Freshsales differ
- Freshsales reported 4× as many incidents as folk over the last 90 days (8 vs 2).
- folk had 2 partial or major outages, compared with 1 for Freshsales.
- folk fixes problems faster: 3m on average, against 2h 50m for Freshsales (51.5× quicker).
- folk's longest outage on record lasted 5m (Sep 24, 2026); Freshsales's lasted 3d (Mar 2, 2026).
90-day uptime
folk
Freshsales
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent folk incidents
- Partial outageSep 24, 2026 · resolved in 5m
Folk web application unavailable
Affected: Folk web application
- Partial outageAug 25, 2026 · resolved in 1m
Affected: Folk main website
Recent Freshsales incidents
- Degraded performanceOct 23, 2026 · resolved in 3h 24m
- Degraded performanceOct 19, 2026 · resolved in 1h 6m
- Degraded performanceOct 15, 2026 · resolved in 2h 52m
- MaintenanceOct 11, 2026 · resolved in 1h
- MaintenanceSep 27, 2026 · resolved in 1h
- MaintenanceSep 20, 2026 · resolved in 1h
Other CRMs to consider
- Capsule CRM · #1 · 100% uptime
- Copper · #2 · 100% uptime
- Insightly · #3 · 100% uptime
- HubSpot CRM · #4 · 100% uptime