Subscription Billing Platforms · reliability comparison
Chargebee vs Metronome: which is more reliable? (2026)
Chargebee is more reliable than Metronome, scoring 69.2 vs 63.8 out of 100. Over the last 90 days Chargebee reported 13 incidents and Metronome reported 12, with effective uptime of 99.60% and 99.38% respectively. Chargebee resolves incidents faster on average (3h 50m).
Data updated Nov 1, 2026 · How we score
| Metric | Chargebee | Metronome |
|---|---|---|
| Reliability score | 69.2 | 63.8 |
| Rank (subscription billing platforms) | #12 | #14 |
| Uptime (90 days) | 99.60% | 99.38% |
| Incidents (90 days) | 13 | 12 |
| Partial / major outages | 3 | 4 |
| Avg time to resolve | 3h 50m | 3h 54m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Chargebee and Metronome differ
- Chargebee reported 8% more incidents than Metronome over the last 90 days (13 vs 12).
- Metronome had 4 partial or major outages, compared with 3 for Chargebee.
- Chargebee's longest outage on record lasted 2h 57m (Jun 11, 2026); Metronome's lasted 12h 6m (Sep 28, 2026).
90-day uptime
Chargebee
Metronome
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Chargebee incidents
- Partial outageOct 28, 2026 · resolved in 41m
API Service Degradation - EU Region
Affected: API (EU)
- Degraded performanceOct 10, 2026 · resolved in <1m
Affected: API (US)
- Degraded performanceOct 8, 2026 · resolved in 1d 18h
API Service Degradation - EU Region
Affected: API (EU)
- Degraded performanceSep 30, 2026 · resolved in <1m
Affected: API (EU)
- Partial outageSep 29, 2026 · resolved in 2h
Affected: API (US)
- Degraded performanceSep 17, 2026 · resolved in <1m
Affected: API (EU)
Recent Metronome incidents
- Degraded performanceOct 22, 2026 · resolved in 1h
Affected: Alerts, Usage Pipeline
- Degraded performanceOct 22, 2026 · resolved in 1h 56m
Affected: Alerts
- Partial outageOct 8, 2026 · resolved in 3h 20m
Affected: Overall
- Degraded performanceOct 3, 2026 · resolved in 6h 53m
Affected: Data Export
- Degraded performanceOct 2, 2026 · resolved in 3h 47m
Affected: Data Export
- InformationalOct 2, 2026 · resolved in 4h 19m
Other subscription billing platforms to consider
- Bold Subscriptions · #1 · 100% uptime
- Zuora · #2 · 100% uptime
- Maxio · #3 · 99.99% uptime
- ChargeOver · #4 · 99.98% uptime
See the full most reliable subscription billing platforms ranking →