Subscription Billing Platforms · reliability comparison
Chargebee vs Orb: which is more reliable? (2026)
Orb is more reliable than Chargebee, scoring 79.1 vs 69.2 out of 100. Over the last 90 days Chargebee reported 13 incidents and Orb reported 5, with effective uptime of 99.60% and 99.81% respectively. Chargebee resolves incidents faster on average (3h 50m).
Data updated Nov 1, 2026 · How we score
| Metric | Chargebee | Orb |
|---|---|---|
| Reliability score | 69.2 | 79.1 |
| Rank (subscription billing platforms) | #12 | #11 |
| Uptime (90 days) | 99.60% | 99.81% |
| Incidents (90 days) | 13 | 5 |
| Partial / major outages | 3 | 0 |
| Avg time to resolve | 3h 50m | 8h 52m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Chargebee and Orb differ
- Chargebee reported 2.6× as many incidents as Orb over the last 90 days (13 vs 5).
- Chargebee had 3 partial or major outages, compared with 0 for Orb.
- Chargebee fixes problems faster: 3h 50m on average, against 8h 52m for Orb (2.3× quicker).
- Chargebee's longest outage on record lasted 2h 57m (Jun 11, 2026); Orb's lasted 3h 38m (Mar 3, 2026).
90-day uptime
Chargebee
Orb
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Chargebee incidents
- Partial outageOct 28, 2026 · resolved in 41m
API Service Degradation - EU Region
Affected: API (EU)
- Degraded performanceOct 10, 2026 · resolved in <1m
Affected: API (US)
- Degraded performanceOct 8, 2026 · resolved in 1d 18h
API Service Degradation - EU Region
Affected: API (EU)
- Degraded performanceSep 30, 2026 · resolved in <1m
Affected: API (EU)
- Partial outageSep 29, 2026 · resolved in 2h
Affected: API (US)
- Degraded performanceSep 17, 2026 · resolved in <1m
Affected: API (EU)
Recent Orb incidents
- InformationalOct 26, 2026 · resolved in <1m
Elevated Analytics API Timeouts
Affected: Analytics
- InformationalSep 25, 2026 · resolved in 3h 29m
Affected: Reads, Webhooks
- Degraded performanceSep 24, 2026 · resolved in 35m
Affected: Reads, Writes, Analytics
- Degraded performanceSep 16, 2026 · resolved in 21h 54m
- Degraded performanceSep 1, 2026 · resolved in 4h 8m
Delays for usage-based invoices
Affected: Invoicing
Other subscription billing platforms to consider
- Bold Subscriptions · #1 · 100% uptime
- Zuora · #2 · 100% uptime
- Maxio · #3 · 99.99% uptime
- ChargeOver · #4 · 99.98% uptime
See the full most reliable subscription billing platforms ranking →