Subscription Billing Platforms · reliability comparison
Chargebee vs Paddle: which is more reliable? (2026)
Paddle is more reliable than Chargebee, scoring 93.6 vs 69.2 out of 100. Over the last 90 days Chargebee reported 13 incidents and Paddle reported 2, with effective uptime of 99.60% and 99.96% respectively. Paddle resolves incidents faster on average (2h 19m).
Data updated Nov 1, 2026 · How we score
| Metric | Chargebee | Paddle |
|---|---|---|
| Reliability score | 69.2 | 93.6 |
| Rank (subscription billing platforms) | #12 | #8 |
| Uptime (90 days) | 99.60% | 99.96% |
| Incidents (90 days) | 13 | 2 |
| Partial / major outages | 3 | 0 |
| Avg time to resolve | 3h 50m | 2h 19m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Chargebee and Paddle differ
- Chargebee reported 6.5× as many incidents as Paddle over the last 90 days (13 vs 2).
- Chargebee had 3 partial or major outages, compared with 0 for Paddle.
- Paddle fixes problems faster: 2h 19m on average, against 3h 50m for Chargebee.
- Chargebee's longest outage on record lasted 2h 57m (Jun 11, 2026); Paddle's lasted 1d 22h (Apr 28, 2026).
90-day uptime
Chargebee
Paddle
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Chargebee incidents
- Partial outageOct 28, 2026 · resolved in 41m
API Service Degradation - EU Region
Affected: API (EU)
- Degraded performanceOct 10, 2026 · resolved in <1m
Affected: API (US)
- Degraded performanceOct 8, 2026 · resolved in 1d 18h
API Service Degradation - EU Region
Affected: API (EU)
- Degraded performanceSep 30, 2026 · resolved in <1m
Affected: API (EU)
- Partial outageSep 29, 2026 · resolved in 2h
Affected: API (US)
- Degraded performanceSep 17, 2026 · resolved in <1m
Affected: API (EU)
Recent Paddle incidents
- Degraded performanceOct 21, 2026 · resolved in 4h 5m
Issue affecting metrics and reporting in the seller dashboard
Affected: Production - Billing, Production - Classic
- MaintenanceSep 21, 2026 · ongoing
Affected: Production - Billing, Production - Classic, Production - Billing, Production - Billing, Production - Billing, Production - Classic +1 more
- Degraded performanceSep 2, 2026 · resolved in 33m
Report downloads unavailable in the Paddle Dashboard
Affected: Production - Billing
- MaintenanceAug 7, 2026 · ongoing
Production and Sandbox Databases Maintenance
Affected: Production - Billing, Production - Classic, Production - Classic, Production - Billing, Production - Billing, Sandbox - Billing +10 more
Other subscription billing platforms to consider
- Bold Subscriptions · #1 · 100% uptime
- Zuora · #2 · 100% uptime
- Maxio · #3 · 99.99% uptime
- ChargeOver · #4 · 99.98% uptime
See the full most reliable subscription billing platforms ranking →