Subscription Billing Platforms · reliability comparison
Chargebee vs Recurly: which is more reliable? (2026)
Recurly is more reliable than Chargebee, scoring 87.7 vs 69.2 out of 100. Over the last 90 days Chargebee reported 13 incidents and Recurly reported 2, with effective uptime of 99.60% and 99.89% respectively. Chargebee resolves incidents faster on average (3h 50m).
Data updated Nov 2, 2026 · How we score
| Metric | Chargebee | Recurly |
|---|---|---|
| Reliability score | 69.2 | 87.7 |
| Rank (subscription billing platforms) | #12 | #10 |
| Uptime (90 days) | 99.60% | 99.89% |
| Incidents (90 days) | 13 | 2 |
| Partial / major outages | 3 | 1 |
| Avg time to resolve | 3h 50m | 4h 10m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Chargebee and Recurly differ
- Chargebee reported 6.5× as many incidents as Recurly over the last 90 days (13 vs 2).
- Chargebee had 3 partial or major outages, compared with 1 for Recurly.
- Chargebee fixes problems faster: 3h 50m on average, against 4h 10m for Recurly.
- Chargebee's longest outage on record lasted 2h 57m (Jun 11, 2026); Recurly's lasted 2h 41m (Oct 15, 2026).
90-day uptime
Chargebee
Recurly
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Chargebee incidents
- Partial outageOct 28, 2026 · resolved in 41m
API Service Degradation - EU Region
Affected: API (EU)
- Degraded performanceOct 10, 2026 · resolved in <1m
Affected: API (US)
- Degraded performanceOct 8, 2026 · resolved in 1d 18h
API Service Degradation - EU Region
Affected: API (EU)
- Degraded performanceSep 30, 2026 · resolved in <1m
Affected: API (EU)
- Partial outageSep 29, 2026 · resolved in 2h
API Service Degradationofficial update ↗
Affected: API (US)
- Degraded performanceSep 17, 2026 · resolved in <1m
Affected: API (EU)
Recent Recurly incidents
- Partial outageOct 15, 2026 · resolved in 2h 41m
Snowflake on AWS and Azure shares may be unavailable.official update ↗
Affected: Reporting & Analytics
- MaintenanceAug 19, 2026 · ongoing
Recurly Subscription Management Database maintenance
Affected: Churn management & dunning, Partner Integrations, Plans pricing & promotions, Recurly Compass (AI), Reporting & Analytics, Subscription management webhooks +7 more
- Degraded performanceAug 18, 2026 · resolved in 5h 39m
Investigating issues with Recurly Subscription Management
Affected: Subscription management API, Recurring billing & invoicing, Reporting & Analytics
Other subscription billing platforms to consider
- Bold Subscriptions · #1 · 100% uptime
- Zuora · #2 · 100% uptime
- Maxio · #3 · 99.99% uptime
- ChargeOver · #4 · 99.98% uptime
See the full most reliable subscription billing platforms ranking →