Subscription Billing Platforms · reliability comparison
Chargebee vs Zuora: which is more reliable? (2026)
Zuora is more reliable than Chargebee, scoring 99.6 vs 69.2 out of 100. Over the last 90 days Chargebee reported 13 incidents and Zuora reported 1, with effective uptime of 99.60% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Chargebee | Zuora |
|---|---|---|
| Reliability score | 69.2 | 99.6 |
| Rank (subscription billing platforms) | #12 | #2 |
| Uptime (90 days) | 99.60% | 100% |
| Incidents (90 days) | 13 | 1 |
| Partial / major outages | 3 | 0 |
| Avg time to resolve | 3h 50m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Chargebee and Zuora differ
- Chargebee reported 13× as many incidents as Zuora over the last 90 days (13 vs 1).
- Chargebee had 3 partial or major outages, compared with 0 for Zuora.
- Chargebee's longest outage on record lasted 2h 57m (Jun 11, 2026); Zuora's lasted 9h 16m (May 8, 2026).
90-day uptime
Chargebee
Zuora
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Chargebee incidents
- Partial outageOct 28, 2026 · resolved in 41m
API Service Degradation - EU Region
Affected: API (EU)
- Degraded performanceOct 10, 2026 · resolved in <1m
Affected: API (US)
- Degraded performanceOct 8, 2026 · resolved in 1d 18h
API Service Degradation - EU Region
Affected: API (EU)
- Degraded performanceSep 30, 2026 · resolved in <1m
Affected: API (EU)
- Partial outageSep 29, 2026 · resolved in 2h
Affected: API (US)
- Degraded performanceSep 17, 2026 · resolved in <1m
Affected: API (EU)
Recent Zuora incidents
- InformationalSep 1, 2026 · resolved in 57m
Central Sandbox Performance issue: 504 Gateway Time Out error
Affected: Central Sandbox
Other subscription billing platforms to consider
- Bold Subscriptions · #1 · 100% uptime
- Maxio · #3 · 99.99% uptime
- ChargeOver · #4 · 99.98% uptime
- Stripe Billing · #5 · 99.99% uptime
See the full most reliable subscription billing platforms ranking →