Restaurant Online Ordering Platforms · reliability comparison
Checkmate vs Otter: which is more reliable? (2026)
Checkmate is more reliable than Otter, scoring 91.3 vs 85.6 out of 100. Over the last 90 days Checkmate reported 3 incidents and Otter reported 4, with effective uptime of 99.93% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Checkmate | Otter |
|---|---|---|
| Reliability score | 91.3 | 85.6 |
| Rank (online ordering platforms) | #7 | #8 |
| Uptime (90 days) | 99.93% | 100% |
| Incidents (90 days) | 3 | 4 |
| Partial / major outages | 2 | 2 |
| Avg time to resolve | 1h 21m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Checkmate and Otter differ
- Otter reported 33% more incidents than Checkmate over the last 90 days (4 vs 3).
90-day uptime
Checkmate
Otter
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Checkmate incidents
- Degraded performanceAug 31, 2026 · resolved in 1h 30m
Checkmate Platform Performance Degradation
Affected: Order Processing, Menu Management
- Partial outageAug 27, 2026 · resolved in 2h 10m
Checkmate Platform Intermittent Interruption
Affected: Order Processing, Direct Ordering UI + Customer Sites, Menu Management
- Partial outageAug 3, 2026 · resolved in 22m
Checkmate Platform Intermittent Interruption
Affected: Order Processing, Menu Management
Recent Otter incidents
- Partial outageOct 28, 2026 · resolved (duration not published)
- Degraded performanceSep 18, 2026 · resolved (duration not published)
- Degraded performanceSep 16, 2026 · resolved (duration not published)
[Resolved] Latency Issues in Otter Dashboard and Order Manager
- Major outageAug 26, 2026 · resolved (duration not published)
[Resolved] [OUTAGE] - Business Manager/ Otter Dashboard not loading
Other online ordering platforms to consider
- SpotOn · #1 · 100% uptime
- Deliverect · #2 · 100% uptime
- Menufy · #3 · 99.97% uptime
- DoorDash Storefront · #4 · 99.97% uptime
See the full most reliable restaurant online ordering platforms ranking →