Restaurant Online Ordering Platforms · reliability comparison
ChowNow vs Otter: which is more reliable? (2026)
Otter is more reliable than ChowNow, scoring 85.6 vs 40.0 out of 100. Over the last 90 days ChowNow reported 0 incidents and Otter reported 4, with effective uptime of 68.35% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | ChowNow | Otter |
|---|---|---|
| Reliability score | 40.0 | 85.6 |
| Rank (online ordering platforms) | — | #8 |
| Uptime (90 days) | 68.35% | 100% |
| Incidents (90 days) | 0 | 4 |
| Partial / major outages | 0 | 2 |
| Avg time to resolve | — | — |
| Outages we detected | 1 | 0 |
| Transparency score | 0/100 | 100/100 |
Where ChowNow and Otter differ
- ChowNow reported no incidents in the last 90 days, while Otter reported 4.
- Otter had 2 partial or major outages, compared with 0 for ChowNow.
- Our own probes detected 1 outage at ChowNow and 0 at Otter, of which 0 and 0 respectively were acknowledged on their status pages.
90-day uptime
ChowNow
Otter
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent ChowNow incidents
No incidents reported by ChowNow in the last 90 days.
Recent Otter incidents
- Partial outageOct 28, 2026 · resolved (duration not published)
- Degraded performanceSep 18, 2026 · resolved (duration not published)
- Degraded performanceSep 16, 2026 · resolved (duration not published)
[Resolved] Latency Issues in Otter Dashboard and Order Manager
- Major outageAug 26, 2026 · resolved (duration not published)
[Resolved] [OUTAGE] - Business Manager/ Otter Dashboard not loading
Other online ordering platforms to consider
- SpotOn · #1 · 100% uptime
- Deliverect · #2 · 100% uptime
- Menufy · #3 · 99.97% uptime
- DoorDash Storefront · #4 · 99.97% uptime
See the full most reliable restaurant online ordering platforms ranking →