CRM Software · reliability comparison
Close vs Insightly: which is more reliable? (2026)
Insightly is more reliable than Close, scoring 98.4 vs 88.6 out of 100. Over the last 90 days Close reported 4 incidents and Insightly reported 1, with effective uptime of 99.89% and 100% respectively. Insightly resolves incidents faster on average (<1m).
Data updated Nov 1, 2026 · How we score
| Metric | Close | Insightly |
|---|---|---|
| Reliability score | 88.6 | 98.4 |
| Rank (CRMs) | #6 | #3 |
| Uptime (90 days) | 99.89% | 100% |
| Incidents (90 days) | 4 | 1 |
| Partial / major outages | 4 | 1 |
| Avg time to resolve | 59m | <1m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Close and Insightly differ
- Close reported 4× as many incidents as Insightly over the last 90 days (4 vs 1).
- Close had 4 partial or major outages, compared with 1 for Insightly.
- Insightly fixes problems faster: <1m on average, against 59m for Close (Infinity× quicker).
90-day uptime
Close
Insightly
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Close incidents
- Major outageOct 28, 2026 · resolved in 29m
App is unavailable for some customers
Affected: Application UI, API
- Partial outageSep 29, 2026 · resolved in 26m
Affected: Application UI
- Partial outageAug 11, 2026 · resolved in 2h 3m
- Partial outageAug 11, 2026 · resolved in 59m
Affected: Application UI, API
Recent Insightly incidents
- Partial outageAug 26, 2026 · resolved in <1m
Elevated errors and login failures during application deploy
Other CRMs to consider
- Capsule CRM · #1 · 100% uptime
- Copper · #2 · 100% uptime
- HubSpot CRM · #4 · 100% uptime
- folk · #5 · 99.99% uptime