CRM Software · reliability comparison
Close vs Nutshell: which is more reliable? (2026)
Close is more reliable than Nutshell, scoring 88.6 vs 79.9 out of 100. Over the last 90 days Close reported 4 incidents and Nutshell reported 3, with effective uptime of 99.89% and 99.75% respectively. Close resolves incidents faster on average (59m).
Data updated Nov 1, 2026 · How we score
| Metric | Close | Nutshell |
|---|---|---|
| Reliability score | 88.6 | 79.9 |
| Rank (CRMs) | #6 | #9 |
| Uptime (90 days) | 99.89% | 99.75% |
| Incidents (90 days) | 4 | 3 |
| Partial / major outages | 4 | 2 |
| Avg time to resolve | 59m | 5h 13m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Close and Nutshell differ
- Close reported 33% more incidents than Nutshell over the last 90 days (4 vs 3).
- Close had 4 partial or major outages, compared with 2 for Nutshell.
- Close fixes problems faster: 59m on average, against 5h 13m for Nutshell (5.3× quicker).
- Close's longest outage on record lasted 2h 3m (Aug 11, 2026); Nutshell's lasted 7h 15m (Sep 28, 2026).
90-day uptime
Close
Nutshell
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Close incidents
- Major outageOct 28, 2026 · resolved in 29m
App is unavailable for some customers
Affected: Application UI, API
- Partial outageSep 29, 2026 · resolved in 26m
Affected: Application UI
- Partial outageAug 11, 2026 · resolved in 2h 3m
- Partial outageAug 11, 2026 · resolved in 59m
Affected: Application UI, API
Recent Nutshell incidents
- Partial outageOct 21, 2026 · resolved in 3h 11m
Affected: Nutshell application, Nutshell Marketing outgoing email
- InformationalOct 20, 2026 · resolved in 6h 39m
Affected: Nutshell application
- Partial outageSep 28, 2026 · resolved in 7h 15m
Affected: Nutshell application, Nutshell Marketing outgoing email, Click-to-call, Nutshell Intelligence
Other CRMs to consider
- Capsule CRM · #1 · 100% uptime
- Copper · #2 · 100% uptime
- Insightly · #3 · 100% uptime
- HubSpot CRM · #4 · 100% uptime