Business Phone Systems · reliability comparison
CloudTalk vs Freshdesk Contact Center (Freshcaller): which is more reliable? (2026)
CloudTalk is more reliable than Freshdesk Contact Center (Freshcaller), scoring 89.6 vs 79.9 out of 100. Over the last 90 days CloudTalk reported 2 incidents and Freshdesk Contact Center (Freshcaller) reported 5, with effective uptime of 99.91% and 99.75% respectively. CloudTalk resolves incidents faster on average (3h 33m).
Data updated Nov 1, 2026 · How we score
Freshdesk Contact Center (Freshcaller)
79.9/100Operational
Visit Freshdesk Contact Center (Freshcaller) ↗VS
| Metric | CloudTalk | Freshdesk Contact Center (Freshcaller) |
|---|---|---|
| Reliability score | 89.6 | 79.9 |
| Rank (business phone systems) | #3 | #7 |
| Uptime (90 days) | 99.91% | 99.75% |
| Incidents (90 days) | 2 | 5 |
| Partial / major outages | 1 | 2 |
| Avg time to resolve | 3h 33m | 3h 48m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where CloudTalk and Freshdesk Contact Center (Freshcaller) differ
- Freshdesk Contact Center (Freshcaller) reported 2.5× as many incidents as CloudTalk over the last 90 days (5 vs 2).
- Freshdesk Contact Center (Freshcaller) had 2 partial or major outages, compared with 1 for CloudTalk.
- CloudTalk fixes problems faster: 3h 33m on average, against 3h 48m for Freshdesk Contact Center (Freshcaller).
- CloudTalk's longest outage on record lasted 1d 20h (Nov 10, 2025); Freshdesk Contact Center (Freshcaller)'s lasted 3d (Mar 2, 2026).
90-day uptime
CloudTalk
Freshdesk Contact Center (Freshcaller)
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent CloudTalk incidents
- Partial outageOct 13, 2026 · resolved in 3h 33m
Something is not working correctly
Affected: VoiceAgents
- MaintenanceAug 28, 2026 · ongoing
Scheduled database upgrade of contacts
Affected: Analytics, Messaging, CloudTalk Dialer, CloudTalk Dashboard, Integrations, Mobile Application +1 more
- InformationalAug 17, 2026 · resolved in 1h 21m
Recent Freshdesk Contact Center (Freshcaller) incidents
- Degraded performanceOct 23, 2026 · resolved in 3h 23m
- MaintenanceOct 11, 2026 · resolved in 1h
- Partial outageOct 7, 2026 · resolved in 42m
- MaintenanceSep 27, 2026 · resolved in 1h
- MaintenanceSep 20, 2026 · resolved in 1h
- Partial outageSep 15, 2026 · resolved in 6h 3m
Full Freshdesk Contact Center (Freshcaller) reliability report →
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- GoTo Connect · #4 · 99.87% uptime
- Quo (formerly OpenPhone) · #5 · 99.83% uptime