Business Phone Systems · reliability comparison
CloudTalk vs Grasshopper: which is more reliable? (2026)
Grasshopper is more reliable than CloudTalk, scoring 94.6 vs 89.6 out of 100. Over the last 90 days CloudTalk reported 2 incidents and Grasshopper reported 1, with effective uptime of 99.91% and 99.96% respectively. Grasshopper resolves incidents faster on average (1h 31m).
Data updated Nov 1, 2026 · How we score
| Metric | CloudTalk | Grasshopper |
|---|---|---|
| Reliability score | 89.6 | 94.6 |
| Rank (business phone systems) | #3 | #1 |
| Uptime (90 days) | 99.91% | 99.96% |
| Incidents (90 days) | 2 | 1 |
| Partial / major outages | 1 | 1 |
| Avg time to resolve | 3h 33m | 1h 31m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where CloudTalk and Grasshopper differ
- CloudTalk reported 2× as many incidents as Grasshopper over the last 90 days (2 vs 1).
- Grasshopper fixes problems faster: 1h 31m on average, against 3h 33m for CloudTalk (2.3× quicker).
- CloudTalk's longest outage on record lasted 1d 20h (Nov 10, 2025); Grasshopper's lasted 23h 54m (Jan 22, 2026).
90-day uptime
CloudTalk
Grasshopper
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent CloudTalk incidents
- Partial outageOct 13, 2026 · resolved in 3h 33m
Something is not working correctly
Affected: VoiceAgents
- MaintenanceAug 28, 2026 · ongoing
Scheduled database upgrade of contacts
Affected: Mobile Application, Desktop Application, Analytics, Messaging, CloudTalk Dialer, CloudTalk Dashboard +1 more
- InformationalAug 17, 2026 · resolved in 1h 21m
Recent Grasshopper incidents
- Partial outageAug 15, 2026 · resolved in 1h 31m
Grasshopper - password reset and OTP emails blocked
Affected: Grasshopper
Other business phone systems to consider
- JustCall · #2 · 99.96% uptime
- GoTo Connect · #4 · 99.87% uptime
- Quo (formerly OpenPhone) · #5 · 99.83% uptime
- net2phone · #6 · 99.89% uptime