Business Phone Systems · reliability comparison
CloudTalk vs JustCall: which is more reliable? (2026)
JustCall is more reliable than CloudTalk, scoring 93.4 vs 89.6 out of 100. Over the last 90 days CloudTalk reported 2 incidents and JustCall reported 4, with effective uptime of 99.91% and 99.96% respectively. JustCall resolves incidents faster on average (1h 18m).
Data updated Nov 1, 2026 · How we score
| Metric | CloudTalk | JustCall |
|---|---|---|
| Reliability score | 89.6 | 93.4 |
| Rank (business phone systems) | #3 | #2 |
| Uptime (90 days) | 99.91% | 99.96% |
| Incidents (90 days) | 2 | 4 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 3h 33m | 1h 18m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where CloudTalk and JustCall differ
- JustCall reported 2× as many incidents as CloudTalk over the last 90 days (4 vs 2).
- CloudTalk had 1 partial or major outage, compared with 0 for JustCall.
- JustCall fixes problems faster: 1h 18m on average, against 3h 33m for CloudTalk (2.7× quicker).
- CloudTalk's longest outage on record lasted 1d 20h (Nov 10, 2025); JustCall's lasted 12m (Mar 9, 2026).
90-day uptime
CloudTalk
JustCall
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent CloudTalk incidents
- Partial outageOct 13, 2026 · resolved in 3h 33m
Something is not working correctlyofficial update ↗
Affected: VoiceAgents
- MaintenanceAug 28, 2026 · ongoing
Scheduled database upgrade of contacts
Affected: Desktop Application, Analytics, Messaging, CloudTalk Dialer, CloudTalk Dashboard, Integrations +1 more
- InformationalAug 17, 2026 · resolved in 1h 21m
Recent JustCall incidents
- Degraded performanceOct 27, 2026 · resolved in 40m
Failures in incoming and outgoing calls
Affected: JustCall Dashboard, JustCall Live Dashboard
- Degraded performanceOct 22, 2026 · resolved in 39m
Affected: Outbound Calling, SMS Service, JustCall Dashboard, Contact sync with CRMs, help desks and other integrations, Inbound Calling, MMS Service +1 more
- Degraded performanceSep 1, 2026 · resolved in 29m
Partial Degradation of Calling, SalesDialer, and Inbound Call Services
Affected: Inbound Calling, Sales Dialer
- Degraded performanceAug 18, 2026 · resolved in 3h 23m
Slowness reported across platform
Affected: Outbound Calling, SMS Service, JustCall Dashboard, Inbound Calling, MMS Service, Sales Dialer
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- GoTo Connect · #4 · 99.87% uptime
- Quo (formerly OpenPhone) · #5 · 99.83% uptime
- net2phone · #6 · 99.89% uptime