Business Phone Systems · reliability comparison
CloudTalk vs RingCentral: which is more reliable? (2026)
CloudTalk is more reliable than RingCentral, scoring 89.6 vs 69.3 out of 100. Over the last 90 days CloudTalk reported 2 incidents and RingCentral reported 16, with effective uptime of 99.91% and 99.98% respectively.
Data updated Nov 2, 2026 · How we score
| Metric | CloudTalk | RingCentral |
|---|---|---|
| Reliability score | 89.6 | 69.3 |
| Rank (business phone systems) | #3 | #10 |
| Uptime (90 days) | 99.91% | 99.98% |
| Incidents (90 days) | 2 | 16 |
| Partial / major outages | 1 | 1 |
| Avg time to resolve | 3h 33m | — |
| Outages we detected | 0 | 1 |
| Transparency score | 100/100 | 50/100 |
Where CloudTalk and RingCentral differ
- RingCentral reported 8× as many incidents as CloudTalk over the last 90 days (16 vs 2).
- Our own probes detected 0 outages at CloudTalk and 1 at RingCentral, of which 0 and 0 respectively were acknowledged on their status pages.
90-day uptime
CloudTalk
RingCentral
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent CloudTalk incidents
- Partial outageOct 13, 2026 · resolved in 3h 33m
Something is not working correctlyofficial update ↗
Affected: VoiceAgents
- MaintenanceAug 28, 2026 · ongoing
Scheduled database upgrade of contacts
Affected: Messaging, CloudTalk Dialer, CloudTalk Dashboard, Integrations, Mobile Application, Desktop Application +1 more
- InformationalAug 17, 2026 · resolved in 1h 21m
Recent RingCentral incidents
- Degraded performanceOct 23, 2026 · resolved (duration not published)
Phone: A portion of customers in the APAC region may be experiencing dead air on calls
Affected: Phone
- Degraded performanceOct 22, 2026 · resolved (duration not published)
Phone: A portion of customers in the APAC region may be experiencing dead air on calls
Affected: Phone
- Degraded performanceOct 13, 2026 · resolved (duration not published)
Phone: A portion of customers may be unable to add agents to existing call queues
Affected: Phone
- Degraded performanceOct 7, 2026 · resolved (duration not published)
Affected: Phone
- Degraded performanceSep 22, 2026 · resolved (duration not published)
Affected: Phone
- Degraded performanceSep 22, 2026 · resolved (duration not published)
Affected: Messaging
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- GoTo Connect · #4 · 99.87% uptime
- Quo (formerly OpenPhone) · #5 · 99.83% uptime