Field Service Management · reliability comparison
Commusoft vs Service Fusion: which is more reliable? (2026)
Service Fusion is more reliable than Commusoft, scoring 90.4 vs 83.0 out of 100. Over the last 90 days Commusoft reported 3 incidents and Service Fusion reported 2, with effective uptime of 99.79% and 99.94% respectively. Commusoft resolves incidents faster on average (3h 56m).
Data updated Nov 1, 2026 · How we score
VS
| Metric | Commusoft | Service Fusion |
|---|---|---|
| Reliability score | 83.0 | 90.4 |
| Rank (field service management apps) | #12 | #9 |
| Uptime (90 days) | 99.79% | 99.94% |
| Incidents (90 days) | 3 | 2 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 3h 56m | 4h 3m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Commusoft and Service Fusion differ
- Commusoft reported 50% more incidents than Service Fusion over the last 90 days (3 vs 2).
- Commusoft had 1 partial or major outage, compared with 0 for Service Fusion.
- Commusoft's longest outage on record lasted 8h 14m (Apr 14, 2026); Service Fusion's lasted 16m (Jan 8, 2026).
90-day uptime
Commusoft
Service Fusion
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Commusoft incidents
- Degraded performanceOct 12, 2026 · resolved in 3h 40m
- Degraded performanceSep 7, 2026 · resolved in 21m
- Partial outageAug 12, 2026 · resolved in 7h 48m
Recent Service Fusion incidents
- Degraded performanceOct 28, 2026 · resolved in 4h 6m
Intermittent Log-In Issues for Some Users
Affected: Admin System - admin.servicefusion.com, Worker App
- Degraded performanceSep 28, 2026 · resolved in 3h 59m
Errors When Attempting to Save Estimates and Jobs
Affected: Admin System - admin.servicefusion.com, Worker App, Customer Web Portal & Customer Apps
Other field service management apps to consider
- FieldRoutes · #1 · 100% uptime
- Kickserv · #2 · 100% uptime
- Successware · #3 · 100% uptime
- Tradify · #4 · 100% uptime
See the full most reliable field service management software ranking →