Field Service Management · reliability comparison
Commusoft vs Simpro: which is more reliable? (2026)
Simpro is more reliable than Commusoft, scoring 91.0 vs 83.0 out of 100. Over the last 90 days Commusoft reported 3 incidents and Simpro reported 5, with effective uptime of 99.79% and 99.94% respectively. Simpro resolves incidents faster on average (1h 41m).
Data updated Nov 1, 2026 · How we score
| Metric | Commusoft | Simpro |
|---|---|---|
| Reliability score | 83.0 | 91.0 |
| Rank (field service management apps) | #12 | #8 |
| Uptime (90 days) | 99.79% | 99.94% |
| Incidents (90 days) | 3 | 5 |
| Partial / major outages | 1 | 1 |
| Avg time to resolve | 3h 56m | 1h 41m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Commusoft and Simpro differ
- Simpro reported 67% more incidents than Commusoft over the last 90 days (5 vs 3).
- Simpro fixes problems faster: 1h 41m on average, against 3h 56m for Commusoft (2.3× quicker).
- Commusoft's longest outage on record lasted 8h 14m (Apr 14, 2026); Simpro's lasted 5h 8m (Mar 29, 2026).
90-day uptime
Commusoft
Simpro
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Commusoft incidents
- Degraded performanceOct 12, 2026 · resolved in 3h 40m
- Degraded performanceSep 7, 2026 · resolved in 21m
- Partial outageAug 12, 2026 · resolved in 7h 48m
Recent Simpro incidents
- Partial outageOct 20, 2026 · resolved in 41m
Affected: Datafeed Portal
- Degraded performanceSep 30, 2026 · resolved in 25m
Affected: Europe
- InformationalSep 1, 2026 · resolved in <1m
Affected: Asia-Pacific
- Degraded performanceAug 20, 2026 · resolved in 5h 20m
Affected: Asia-Pacific
- Degraded performanceAug 10, 2026 · resolved in 18m
Affected: Asia-Pacific
Other field service management apps to consider
- FieldRoutes · #1 · 100% uptime
- Kickserv · #2 · 100% uptime
- Successware · #3 · 100% uptime
- Tradify · #4 · 100% uptime
See the full most reliable field service management software ranking →