Veterinary Practice Management Software · reliability comparison
Covetrus Pulse vs IDEXX Cornerstone: which is more reliable? (2026)
Covetrus Pulse is more reliable than IDEXX Cornerstone, scoring 74.7 vs 58.6 out of 100. Over the last 90 days Covetrus Pulse reported 31 incidents and IDEXX Cornerstone reported 4, with effective uptime of 100% and 99.41% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Covetrus Pulse | IDEXX Cornerstone |
|---|---|---|
| Reliability score | 74.7 | 58.6 |
| Rank (veterinary practice management systems) | #8 | #11 |
| Uptime (90 days) | 100% | 99.41% |
| Incidents (90 days) | 31 | 4 |
| Partial / major outages | 4 | 2 |
| Avg time to resolve | — | 19h 43m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Covetrus Pulse and IDEXX Cornerstone differ
- Covetrus Pulse reported 7.8× as many incidents as IDEXX Cornerstone over the last 90 days (31 vs 4).
- Covetrus Pulse had 4 partial or major outages, compared with 2 for IDEXX Cornerstone.
90-day uptime
Covetrus Pulse
IDEXX Cornerstone
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Covetrus Pulse incidents
- Degraded performanceOct 30, 2026 · resolved (duration not published)
- Degraded performanceOct 30, 2026 · resolved (duration not published)
- Degraded performanceOct 28, 2026 · resolved (duration not published)
- Degraded performanceOct 26, 2026 · resolved (duration not published)
- Degraded performanceOct 22, 2026 · resolved (duration not published)
- Degraded performanceOct 20, 2026 · resolved (duration not published)
Recent IDEXX Cornerstone incidents
- Partial outageOct 20, 2026 · resolved in 1h 7m
20 October 2026 - CareCredit Integrated Payments may be unavailable
Affected: Online Payments
- Degraded performanceAug 27, 2026 · resolved in 33d 2h
Cornerstone - SmartOrder - MWI
Affected: SmartOrder - Online Inventory Ordering
- Partial outageAug 17, 2026 · resolved in 1h 24m
Some Cornerstone practices are unable to login to Vello
Affected: Cornerstone Vello
- Degraded performanceAug 13, 2026 · resolved in 4h 19m
MyCornerstone - Upgrade scheduling and user permission management
Affected: MyCornerstone
- Major outageJun 23, 2026 · resolved in 98d 8h
SmartOrder — IDEXX online ordering and order matchingofficial update ↗
Affected: SmartOrder - Online Inventory Ordering
- Major outageJan 5, 2026 · resolved in 267d 1h
SmartOrder – Patterson Ordering Unavailableofficial update ↗
Affected: SmartOrder - Online Inventory Ordering
Other veterinary practice management systems to consider
- PetDesk · #1 · 100% uptime
- Otto · #2 · 100% uptime
- IDEXX Neo · #3 · 99.94% uptime
- Vetstoria · #4 · 99.96% uptime
See the full most reliable veterinary practice management software ranking →