Shipping & Fulfillment Software · reliability comparison
EasyPost vs ShipHero: which is more reliable? (2026)
EasyPost is more reliable than ShipHero, scoring 86.1 vs 76.7 out of 100. Over the last 90 days EasyPost reported 5 incidents and ShipHero reported 5, with effective uptime of 99.85% and 99.67% respectively. EasyPost resolves incidents faster on average (2h 54m).
Data updated Nov 2, 2026 · How we score
| Metric | EasyPost | ShipHero |
|---|---|---|
| Reliability score | 86.1 | 76.7 |
| Rank (shipping software tools) | #4 | #5 |
| Uptime (90 days) | 99.85% | 99.67% |
| Incidents (90 days) | 5 | 5 |
| Partial / major outages | 1 | 3 |
| Avg time to resolve | 2h 54m | 3h 13m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where EasyPost and ShipHero differ
- ShipHero had 3 partial or major outages, compared with 1 for EasyPost.
- EasyPost fixes problems faster: 2h 54m on average, against 3h 13m for ShipHero.
- EasyPost's longest outage on record lasted 21h 18m (May 22, 2026); ShipHero's lasted 3h 47m (Nov 18, 2025).
90-day uptime
EasyPost
ShipHero
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent EasyPost incidents
- Degraded performanceOct 8, 2026 · resolved in 1h 13m
Degraded multi-carrier performance (UPS, others)
Affected: UPS, UPSDAP
- Degraded performanceOct 5, 2026 · resolved in 2h 4m
UPS Mail Innovations: Elevated error rate from UPS Mail Innovations APIs
Affected: UPS Mail Innovations
- InformationalSep 23, 2026 · resolved in 1h 27m
- Partial outageSep 20, 2026 · resolved in 5h 24m
Elevated errors with USPS Servicesofficial update ↗
Affected: USPS (EasyPost)
- InformationalAug 27, 2026 · resolved in 15m
Affected: Webhooks, API, Tracking, Address Verification
Recent ShipHero incidents
- Major outageNov 1, 2026 · resolved in 3h 45m
ShipHero will go down for a short period, we'll tell you when it's back.official update ↗
Affected: ShipHero Mobile App, ShipHero Dashboard, Store Integrations, Label Printing, ShipHero Public API, ShipHero Authentication +3 more
- MaintenanceOct 11, 2026 · resolved in 1h 16m
ShipHero Scheduled Maintenance
Affected: ShipHero Mobile App, ShipHero Dashboard, Store Integrations, Label Printing, ShipHero Public API, ShipHero Authentication +3 more
- MaintenanceOct 11, 2026 · resolved in 1h 30m
ShipHero Scheduled Maintenance
Affected: ShipHero Mobile App, ShipHero Dashboard, Store Integrations, Label Printing, ShipHero Public API, ShipHero Authentication +3 more
- Degraded performanceOct 2, 2026 · resolved in 39m
Affected: ShipHero Mobile App, ShipHero Dashboard, ShipHero Public API, Miscellaneous Services, ShipHero MCP
- Partial outageSep 30, 2026 · resolved in 3h 4m
Intermittent Platform Access Issueofficial update ↗
Affected: ShipHero Authentication
- Degraded performanceSep 28, 2026 · resolved in 7h 49m
Affected: Label Printing
Other shipping software tools to consider
- Ordoro · #1 · 100% uptime
- Pirate Ship · #2 · 99.98% uptime
- ShippingEasy · #3 · 99.96% uptime
- Stamps.com · #6 · 99.59% uptime