Live status & reliability report

ShipHero status, outages & reliability

#5 of 12 shipping software toolsMaintenance

ShipHero is warehouse management and shipping software for e-commerce brands and 3PLs, and also runs its own fulfillment network.

Data updated Nov 1, 2026 · score recalculated

Over the last 90 days ShipHero had 99.51% effective uptime across 5 status page incidents (3 partial or major outages), resolving them in 3h 5m on average.

70.4/100Reliability scoreVisit ShipHero ↗

Is ShipHero down right now?

ShipHero is having problems right now.

  • ShipHero's status page reports scheduled maintenance in progress. Checked .
  • All 2 ShipHero pages we check are responding. Checked .
  • Major outageongoing for 7h 26m (as of this update)

    ShipHero will go down for a short period, we'll tell you when it's back.

    Update: 22:30 UTC ShipHero has begun to bring parts of our application online. The system REMAINS UNAVAILABLE, We are sharing this so you can start planning on next steps and will advise as soon as they system is ready for you to access. We will provide an update as soon as …

Official ShipHero status page ↗

Uptime (90d)99.51%10h 28m weighted downtime
Incidents (90d)51.3 per 30 days
Major / partial outages3
Avg time to resolve3h 5m
Outages we detected0by our independent probes

90-day uptime

Aug 4, 2026 – Aug 30, 2026: no incidentsAug 31, 2026: 98.29% uptime, 1 incident (Partial outage)Sep 1, 2026 – Sep 27, 2026: no incidentsSep 28, 2026: 95.11% uptime, 1 incident (Degraded performance)Sep 29, 2026: no incidentsSep 30, 2026: 93.59% uptime, 1 incident (Partial outage)Oct 1, 2026: no incidentsOct 2, 2026: 99.59% uptime, 1 incident (Degraded performance)Oct 3, 2026 – Oct 31, 2026: no incidentsNov 1, 2026: 68.46% uptime, 1 incident (Major outage)
90 days ago99.500% average daily uptimeToday
  • No incidents
  • Degraded
  • Partial outage
  • Major outage
  • No data

Key facts about ShipHero's reliability

  • Over the past 12 months, ShipHero published 15 incidents on its status page, 8 of them partial or major outages.
  • Its longest outage on record in that time was “Shippo is down maybe due to cloudflare outage” on Nov 18, 2025, which lasted 3h 47m.
  • The part of ShipHero most often affected was Label Printing (11 of 15 incidents).
  • ShipHero reported 5 incidents in the last 90 days, up from 4 in the 90 days before.
  • Incidents most often began on a Monday (4 of 15, UTC).
  • ShipHero's 90-day uptime of 99.51% is above the average for shipping software tools (97.55%).
  • It resolves incidents faster than the typical shipping software: 3h 5m on average, against a median of 8h 31m.

Score breakdown

Uptime · 40% weight
52
99.516% effective uptime
Incident frequency · 20% weight
72
1.33 weighted incidents per 30 days
Time to resolve · 20% weight
77
3h 5m average
Transparency · 20% weight
100
No unreported outages detected

How the score is calculated →

Incidents per month

012341 major outage incident1 degraded performance incident2Dec1 partial outage incident1Jan ’26Feb1 partial outage incident1MarAprMay2 degraded performance incidents2Jun1 partial outage incident1 degraded performance incident2Jul1 partial outage incident1Aug1 partial outage incident1 degraded performance incident2Sep1 degraded performance incident1Oct1 major outage incident1Nov
  • Major outage
  • Partial outage
  • Degraded
  • Informational

Response time

Daily average response time of ShipHero's public pages, measured by our probes.

Not enough data yet — this chart fills in as our monitoring runs.

Score trend

Daily reliability score (rolling 90-day window).

Not enough data yet — this chart fills in as our monitoring runs.

Components currently affected

  • ShipHero Mobile App: under maintenance
  • ShipHero Dashboard: under maintenance
  • Store Integrations: under maintenance
  • Label Printing: under maintenance
  • ShipHero Public API: under maintenance
  • ShipHero Authentication: under maintenance
  • Miscellaneous Services: under maintenance
  • ShipHero Ticket Support: under maintenance
  • ShipHero MCP: under maintenance

ShipHero incident history (last 90 days)

Source: ShipHero status page · last checked · Subscribe via RSS

Our independent monitoring

We check these public ShipHero pages every 5 minutes. An outage is recorded after two consecutive failed checks.

PageLast checkUptime (30d)Avg response
Developer / GraphQL API docsUp 100%184 ms
HomepageUp 100%399 ms

How ShipHero compares

ShipHero vs Ordoro

99.51% vs 100% uptime

ShipHero vs Pirate Ship

99.51% vs 99.98% uptime

ShipHero vs ShippingEasy

99.51% vs 99.96% uptime

ShipHero vs EasyPost

99.51% vs 99.85% uptime

ShipHero vs Stamps.com

99.51% vs 99.59% uptime

ShipHero vs ShipEngine

99.51% vs 98.39% uptime

Most reliable ShipHero alternatives →

ShipHero status FAQ

Is ShipHero down right now?

ShipHero is having problems right now. ShipHero's status page currently reports maintenance in progress, and all 2 of the ShipHero pages we check every five minutes are responding. This page updates automatically when that changes.

How reliable is ShipHero?

ShipHero has a reliability score of 70.4 out of 100, ranking #5 of 12 shipping software tools. Over the last 90 days it had 99.51% effective uptime.

How often does ShipHero have outages?

ShipHero published 5 incidents on its status page in the last 90 days (3 partial or major outages) and 15 in the past 12 months.

How long do ShipHero outages last?

ShipHero resolves incidents in 3h 5m on average. Its longest outage in the past year lasted 3h 47m, on Nov 18, 2025.

Does ShipHero have a status page?

Yes. ShipHero's official status page is status.shiphero.com. We read it every five minutes and keep its full incident history.