Shipping & Fulfillment Software · reliability comparison
ShipEngine vs ShipHero: which is more reliable? (2026)
ShipHero is more reliable than ShipEngine, scoring 70.4 vs 45.2 out of 100. Over the last 90 days ShipEngine reported 8 incidents and ShipHero reported 5, with effective uptime of 98.39% and 99.51% respectively. ShipHero resolves incidents faster on average (3h 5m).
Data updated Nov 1, 2026 · How we score
| Metric | ShipEngine | ShipHero |
|---|---|---|
| Reliability score | 45.2 | 70.4 |
| Rank (shipping software tools) | #7 | #5 |
| Uptime (90 days) | 98.39% | 99.51% |
| Incidents (90 days) | 8 | 5 |
| Partial / major outages | 2 | 3 |
| Avg time to resolve | 1d 4h | 3h 5m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where ShipEngine and ShipHero differ
- ShipEngine reported 60% more incidents than ShipHero over the last 90 days (8 vs 5).
- ShipHero had 3 partial or major outages, compared with 2 for ShipEngine.
- ShipHero fixes problems faster: 3h 5m on average, against 1d 4h for ShipEngine (9.1× quicker).
- ShipEngine's longest outage on record lasted 22h 44m (Sep 24, 2026); ShipHero's lasted 3h 47m (Nov 18, 2025).
90-day uptime
ShipEngine
ShipHero
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent ShipEngine incidents
- InformationalOct 20, 2026 · resolved in 5h 25m
DPD United Kingdom/DPD Local issue
Affected: DPD
- InformationalSep 30, 2026 · ongoing
Affected: Stamps.com
- Degraded performanceSep 24, 2026 · resolved in 4d 15h
Programmatic UPS Account Connection
Affected: UPS US
- Major outageSep 24, 2026 · resolved in 22h 44m
Evri - Unable to create labelsofficial update ↗
Affected: Evri
- Degraded performanceSep 2, 2026 · resolved in 16h 30m
Temporary disruption affecting FedEx UK Rates
Affected: FedEx US
- InformationalAug 26, 2026 · resolved in 23m
Delay in receiving the tracking statuses from Royal Mail and Parcel Force
Affected: Royal Mail
Recent ShipHero incidents
- Major outageNov 1, 2026 · ongoing
ShipHero will go down for a short period, we'll tell you when it's back.official update ↗
Affected: ShipHero Mobile App, ShipHero Dashboard, Store Integrations, Label Printing, ShipHero Public API, ShipHero Authentication +3 more
- MaintenanceOct 11, 2026 · resolved in 1h 16m
ShipHero Scheduled Maintenance
Affected: ShipHero Mobile App, ShipHero Dashboard, Store Integrations, Label Printing, ShipHero Public API, ShipHero Authentication +3 more
- MaintenanceOct 11, 2026 · resolved in 1h 30m
ShipHero Scheduled Maintenance
Affected: ShipHero Mobile App, ShipHero Dashboard, Store Integrations, Label Printing, ShipHero Public API, ShipHero Authentication +3 more
- Degraded performanceOct 2, 2026 · resolved in 39m
Affected: ShipHero Mobile App, ShipHero Dashboard, ShipHero Public API, Miscellaneous Services, ShipHero MCP
- Partial outageSep 30, 2026 · resolved in 3h 4m
Intermittent Platform Access Issueofficial update ↗
Affected: ShipHero Authentication
- Degraded performanceSep 28, 2026 · resolved in 7h 49m
Affected: Label Printing
Other shipping software tools to consider
- Ordoro · #1 · 100% uptime
- Pirate Ship · #2 · 99.98% uptime
- ShippingEasy · #3 · 99.96% uptime
- EasyPost · #4 · 99.85% uptime