Shipping & Fulfillment Software · reliability comparison
Pirate Ship vs ShipHero: which is more reliable? (2026)
Pirate Ship is more reliable than ShipHero, scoring 95.4 vs 76.7 out of 100. Over the last 90 days Pirate Ship reported 3 incidents and ShipHero reported 5, with effective uptime of 99.98% and 99.67% respectively. Pirate Ship resolves incidents faster on average (44m).
Data updated Nov 2, 2026 · How we score
| Metric | Pirate Ship | ShipHero |
|---|---|---|
| Reliability score | 95.4 | 76.7 |
| Rank (shipping software tools) | #2 | #5 |
| Uptime (90 days) | 99.98% | 99.67% |
| Incidents (90 days) | 3 | 5 |
| Partial / major outages | 1 | 3 |
| Avg time to resolve | 44m | 3h 13m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Pirate Ship and ShipHero differ
- ShipHero reported 67% more incidents than Pirate Ship over the last 90 days (5 vs 3).
- ShipHero had 3 partial or major outages, compared with 1 for Pirate Ship.
- Pirate Ship fixes problems faster: 44m on average, against 3h 13m for ShipHero (4.4× quicker).
- Pirate Ship's longest outage on record lasted 1h 35m (Jun 11, 2026); ShipHero's lasted 3h 47m (Nov 18, 2025).
90-day uptime
Pirate Ship
ShipHero
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Pirate Ship incidents
- Partial outageOct 21, 2026 · resolved in 26m
Spreadsheet uploads temporarily unavailable
Affected: Pirate Ship App (ship.pirateship.com)
- Degraded performanceAug 18, 2026 · resolved in 1h 2m
USPS Return Label Purchasing Temporarily Unavailable
Affected: Pirate Ship App (ship.pirateship.com), USPS Shipments
- InformationalAug 5, 2026 · resolved in 15m
Affected: Pirate Ship App (ship.pirateship.com)
Recent ShipHero incidents
- Major outageNov 1, 2026 · resolved in 3h 45m
ShipHero will go down for a short period, we'll tell you when it's back.official update ↗
Affected: ShipHero Mobile App, ShipHero Dashboard, Store Integrations, Label Printing, ShipHero Public API, ShipHero Authentication +3 more
- MaintenanceOct 11, 2026 · resolved in 1h 16m
ShipHero Scheduled Maintenance
Affected: ShipHero Mobile App, ShipHero Dashboard, Store Integrations, Label Printing, ShipHero Public API, ShipHero Authentication +3 more
- MaintenanceOct 11, 2026 · resolved in 1h 30m
ShipHero Scheduled Maintenance
Affected: ShipHero Mobile App, ShipHero Dashboard, Store Integrations, Label Printing, ShipHero Public API, ShipHero Authentication +3 more
- Degraded performanceOct 2, 2026 · resolved in 39m
Affected: ShipHero Mobile App, ShipHero Dashboard, ShipHero Public API, Miscellaneous Services, ShipHero MCP
- Partial outageSep 30, 2026 · resolved in 3h 4m
Intermittent Platform Access Issueofficial update ↗
Affected: ShipHero Authentication
- Degraded performanceSep 28, 2026 · resolved in 7h 49m
Affected: Label Printing
Other shipping software tools to consider
- Ordoro · #1 · 100% uptime
- ShippingEasy · #3 · 99.96% uptime
- EasyPost · #4 · 99.85% uptime
- Stamps.com · #6 · 99.59% uptime