iGaming Payment Providers · reliability comparison
emerchantpay vs PayRetailers: which is more reliable? (2026)
PayRetailers is more reliable than emerchantpay, scoring 98.2 vs 91.7 out of 100. Over the last 90 days emerchantpay reported 4 incidents and PayRetailers reported 2, with effective uptime of 99.97% and 99.99% respectively. PayRetailers resolves incidents faster on average (18m).
Data updated Nov 1, 2026 · How we score
| Metric | emerchantpay | PayRetailers |
|---|---|---|
| Reliability score | 91.7 | 98.2 |
| Rank (iGaming payment providers) | #4 | #1 |
| Uptime (90 days) | 99.97% | 99.99% |
| Incidents (90 days) | 4 | 2 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | 3h 41m | 18m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where emerchantpay and PayRetailers differ
- emerchantpay reported 2× as many incidents as PayRetailers over the last 90 days (4 vs 2).
- PayRetailers fixes problems faster: 18m on average, against 3h 41m for emerchantpay (12.5× quicker).
- emerchantpay's longest outage on record lasted 1h 5m (Jul 15, 2026); PayRetailers's lasted 2h 33m (Oct 22, 2026).
90-day uptime
emerchantpay
PayRetailers
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent emerchantpay incidents
- InformationalOct 2, 2026 · resolved in 10h 42m
Partial Service degradation – Resolved
Affected: Genesis - web payment form (PRODUCTION), Genesis - API (PRODUCTION)
- Degraded performanceSep 23, 2026 · resolved in 3h 41m
Emerchantpay - Genesis Gateway - Temporary SEPA service disruption
Affected: Genesis - web payment form (PRODUCTION), Genesis - API (PRODUCTION)
- InformationalSep 1, 2026 · resolved in 22d 2h
Emerchantpay - Genesis Gateway - Temporary SEPA service disruption
- InformationalAug 27, 2026 · resolved in 1m
Emerchantpay - Genesis Gateway - Temporary service disruption
Affected: Genesis - API (PRODUCTION)
Recent PayRetailers incidents
- InformationalOct 22, 2026 · resolved in 2h 33m
- Degraded performanceOct 19, 2026 · resolved in 18m
Brazil - Bradesco Issues Affecting Transactions
Affected: Payin - PIX
Other iGaming payment providers to consider
- PaymentIQ · #2 · 99.98% uptime
- Volt · #3 · 99.96% uptime
- MiFinity · #5 · 100% uptime
- D24 (Directa24) · #6 · 99.87% uptime
See the full most reliable igaming payment providers ranking →