Live status & reliability report
emerchantpay status, outages & reliability
emerchantpay is a UK-based payment service provider and acquirer, running the Genesis gateway, that serves high-risk sectors including online gaming.
Data updated Nov 1, 2026 · score recalculated
Over the last 90 days emerchantpay had 99.97% effective uptime across 4 status page incidents, resolving them in 3h 41m on average.
Is emerchantpay down right now?
No, emerchantpay is up and running.
- emerchantpay's status page reports all systems operational. Checked .
- All 3 emerchantpay pages we check are responding. Checked .
90-day uptime
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Key facts about emerchantpay's reliability
- Over the past 12 months, emerchantpay published 5 incidents on its status page, 1 of them partial or major outages.
- Its longest outage on record in that time was “Temporary issues in 3DS authentications with Mastercard only” on Jul 15, 2026, which lasted 1h 5m.
- The part of emerchantpay most often affected was Genesis - API (PRODUCTION) (4 of 5 incidents).
- emerchantpay reported 4 incidents in the last 90 days, up from 1 in the 90 days before.
- emerchantpay's 90-day uptime of 99.97% is above the average for iGaming payment providers (99.48%).
- It resolves incidents more slowly than the typical iGaming payment provider: 3h 41m on average, against a median of 2h 28m.
Score breakdown
Incidents per month
- Major outage
- Partial outage
- Degraded
- Informational
Response time
Daily average response time of emerchantpay's public pages, measured by our probes.
Not enough data yet — this chart fills in as our monitoring runs.
Score trend
Daily reliability score (rolling 90-day window).
Not enough data yet — this chart fills in as our monitoring runs.
emerchantpay incident history (last 90 days)
- InformationalOct 2, 2026 · resolved in 10h 42m
Partial Service degradation – Resolved
Affected: Genesis - web payment form (PRODUCTION), Genesis - API (PRODUCTION)
- Degraded performanceSep 23, 2026 · resolved in 3h 41m
Emerchantpay - Genesis Gateway - Temporary SEPA service disruption
Affected: Genesis - web payment form (PRODUCTION), Genesis - API (PRODUCTION)
- InformationalSep 1, 2026 · resolved in 22d 2h
Emerchantpay - Genesis Gateway - Temporary SEPA service disruption
- InformationalAug 27, 2026 · resolved in 1m
Emerchantpay - Genesis Gateway - Temporary service disruption
Affected: Genesis - API (PRODUCTION)
Source: emerchantpay status page · last checked
Our independent monitoring
We check these public emerchantpay pages every 5 minutes. An outage is recorded after two consecutive failed checks.
| Page | Last check | Uptime (30d) | Avg response |
|---|---|---|---|
| Genesis gateway | Up | 100% | 622 ms |
| Web payment form | Up | 100% | 433 ms |
| Homepage | Up | 100% | 476 ms |
How emerchantpay compares
emerchantpay status FAQ
Is emerchantpay down right now?
No, emerchantpay is up and running. emerchantpay's status page currently reports all systems operational, and all 3 of the emerchantpay pages we check every five minutes are responding. This page updates automatically when that changes.
How reliable is emerchantpay?
emerchantpay has a reliability score of 91.7 out of 100, ranking #4 of 9 iGaming payment providers. Over the last 90 days it had 99.97% effective uptime.
How often does emerchantpay have outages?
emerchantpay published 4 incidents on its status page in the last 90 days (0 partial or major outages) and 5 in the past 12 months.
How long do emerchantpay outages last?
emerchantpay resolves incidents in 3h 41m on average. Its longest outage in the past year lasted 1h 5m, on Jul 15, 2026.
Does emerchantpay have a status page?
Yes. emerchantpay's official status page is status.emerchantpay.com. We read it every five minutes and keep its full incident history.