Restaurant POS · reliability comparison
Epos Now vs SumUp: which is more reliable? (2026)
Epos Now is more reliable than SumUp, scoring 85.9 vs 54.2 out of 100. Over the last 90 days Epos Now reported 6 incidents and SumUp reported 5, with effective uptime of 99.86% and 98.98% respectively. Epos Now resolves incidents faster on average (2h 30m).
Data updated Nov 1, 2026 · How we score
| Metric | Epos Now | SumUp |
|---|---|---|
| Reliability score | 85.9 | 54.2 |
| Rank (restaurant POS systems) | #5 | #10 |
| Uptime (90 days) | 99.86% | 98.98% |
| Incidents (90 days) | 6 | 5 |
| Partial / major outages | 2 | 1 |
| Avg time to resolve | 2h 30m | 19h 59m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Epos Now and SumUp differ
- Epos Now reported 20% more incidents than SumUp over the last 90 days (6 vs 5).
- Epos Now had 2 partial or major outages, compared with 1 for SumUp.
- Epos Now fixes problems faster: 2h 30m on average, against 19h 59m for SumUp (8.0× quicker).
- Epos Now's longest outage on record lasted 7h 9m (Jul 23, 2026); SumUp's lasted 3h 2m (Jun 27, 2026).
90-day uptime
Epos Now
SumUp
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Epos Now incidents
- InformationalOct 31, 2026 · ongoing
Investigating a possible issue affecting some Epos Now services
- InformationalOct 26, 2026 · resolved in 3h 18m
Investigating a possible issue affecting some Epos Now services
Affected: EPOS NOW HQ BACK OFFICE
- Degraded performanceOct 21, 2026 · resolved in 1h 50m
Affected: EPOS NOW FRONT TILL
- Degraded performanceOct 21, 2026 · resolved in 6h 25m
Cloud Sync Intermittent Availability
Affected: EPOS NOW FRONT TILL
- Major outageOct 20, 2026 · resolved in 1h 27m
Affected: EPOS NOW HQ BACK OFFICE, EPOS NOW FRONT TILL, SUPPORT CENTRE, EPOS NOW PAYMENTS, APP STORE
- Partial outageOct 3, 2026 · resolved in 16m
Epos Now Login Service - Unavailable
Affected: EPOS NOW HQ BACK OFFICE, EPOS NOW FRONT TILL, SUPPORT CENTRE, APP STORE
Recent SumUp incidents
- Degraded performanceOct 29, 2026 · ongoing
- MaintenanceOct 9, 2026 · ongoing
SEPA instant payments will be delayed due to a scheduled maintenance
Affected: Business Account (EU)
- Degraded performanceSep 5, 2026 · resolved in 7h 6m
Multi-Device-Sync and Kitchen Display System (KDS) are not receiving orders
Affected: Kitchen Display System (KDS), Ordering & Floor Plan
- Degraded performanceSep 3, 2026 · resolved in 6d 2h
Touchscreen not responding on POS devices
Affected: SumUp POS, POS Pro
- Degraded performanceAug 17, 2026 · resolved in 10m
Issue with Logins and Payments Acceptance
Affected: Card Readers: Solo, Card Readers: Air & 3G, Card Readers: Top & Top NFC, Logins, Tap to Pay on Android, Solo Cloud API +7 more
- MaintenanceAug 15, 2026 · ongoing
Transactions processing delay in UK
Affected: Business Account (EU)
Other restaurant POS systems to consider
- Shopify POS · #1 · 100% uptime
- SpotOn · #2 · 100% uptime
- Loyverse · #3 · 99.91% uptime
- Clover · #4 · 99.88% uptime