Veterinary Practice Management Software · reliability comparison
ezyVet vs IDEXX Cornerstone: which is more reliable? (2026)
ezyVet is more reliable than IDEXX Cornerstone, scoring 75.1 vs 58.6 out of 100. Over the last 90 days ezyVet reported 11 incidents and IDEXX Cornerstone reported 4, with effective uptime of 99.67% and 99.41% respectively. ezyVet resolves incidents faster on average (1h 46m).
Data updated Nov 1, 2026 · How we score
| Metric | ezyVet | IDEXX Cornerstone |
|---|---|---|
| Reliability score | 75.1 | 58.6 |
| Rank (veterinary practice management systems) | #7 | #11 |
| Uptime (90 days) | 99.67% | 99.41% |
| Incidents (90 days) | 11 | 4 |
| Partial / major outages | 4 | 2 |
| Avg time to resolve | 1h 46m | 19h 43m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where ezyVet and IDEXX Cornerstone differ
- ezyVet reported 2.8× as many incidents as IDEXX Cornerstone over the last 90 days (11 vs 4).
- ezyVet had 4 partial or major outages, compared with 2 for IDEXX Cornerstone.
- ezyVet fixes problems faster: 1h 46m on average, against 19h 43m for IDEXX Cornerstone (11.2× quicker).
- ezyVet's longest outage on record lasted 7h 7m (Aug 7, 2026); IDEXX Cornerstone's lasted 3d (Jun 23, 2026).
90-day uptime
ezyVet
IDEXX Cornerstone
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent ezyVet incidents
- Partial outageSep 24, 2026 · resolved in 2h 28m
CUBEX Integration Issueofficial update ↗
Affected: Cubex
- Degraded performanceSep 21, 2026 · resolved in 16m
Delays in some data being updated in Vello to USW2 ezyVet sites
Affected: ezyVet Vello
- Partial outageSep 18, 2026 · resolved in 1h 1m
ezyVet - General Outage - USE1
Affected: ezyVet Software: USA and Canada Central/East
- Degraded performanceSep 3, 2026 · resolved in 2h 2m
ezyVet - AWS outage - Potential impact for ezyVet customers in USW2
Affected: ezyVet Software: USA and Canada West
- Degraded performanceAug 26, 2026 · resolved in 20m
ezyVet Performance Issues - APSE2
Affected: ezyVet Software: Australia, ezyVet Software: New Zealand
- Degraded performanceAug 17, 2026 · resolved in 55m
ezyVet Performance Issue - USE1
Affected: ezyVet Software: USA and Canada Central/East
Recent IDEXX Cornerstone incidents
- Partial outageOct 20, 2026 · resolved in 1h 7m
20 October 2026 - CareCredit Integrated Payments may be unavailable
Affected: Online Payments
- Degraded performanceAug 27, 2026 · resolved in 33d 2h
Cornerstone - SmartOrder - MWI
Affected: SmartOrder - Online Inventory Ordering
- Partial outageAug 17, 2026 · resolved in 1h 24m
Some Cornerstone practices are unable to login to Vello
Affected: Cornerstone Vello
- Degraded performanceAug 13, 2026 · resolved in 4h 19m
MyCornerstone - Upgrade scheduling and user permission management
Affected: MyCornerstone
- Major outageJun 23, 2026 · resolved in 98d 8h
SmartOrder — IDEXX online ordering and order matchingofficial update ↗
Affected: SmartOrder - Online Inventory Ordering
- Major outageJan 5, 2026 · resolved in 267d 1h
SmartOrder – Patterson Ordering Unavailableofficial update ↗
Affected: SmartOrder - Online Inventory Ordering
Other veterinary practice management systems to consider
- PetDesk · #1 · 100% uptime
- Otto · #2 · 100% uptime
- IDEXX Neo · #3 · 99.94% uptime
- Vetstoria · #4 · 99.96% uptime
See the full most reliable veterinary practice management software ranking →