Field Service Management · reliability comparison
Fergus vs ServiceTitan: which is more reliable? (2026)
Fergus is more reliable than ServiceTitan, scoring 84.5 vs 76.8 out of 100. Over the last 90 days Fergus reported 6 incidents and ServiceTitan reported 8, with effective uptime of 99.83% and 99.70% respectively. Fergus resolves incidents faster on average (37m).
Data updated Nov 1, 2026 · How we score
| Metric | Fergus | ServiceTitan |
|---|---|---|
| Reliability score | 84.5 | 76.8 |
| Rank (field service management apps) | #10 | #13 |
| Uptime (90 days) | 99.83% | 99.70% |
| Incidents (90 days) | 6 | 8 |
| Partial / major outages | 6 | 3 |
| Avg time to resolve | 37m | 3h 39m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Fergus and ServiceTitan differ
- ServiceTitan reported 33% more incidents than Fergus over the last 90 days (8 vs 6).
- Fergus had 6 partial or major outages, compared with 3 for ServiceTitan.
- Fergus fixes problems faster: 37m on average, against 3h 39m for ServiceTitan (5.9× quicker).
- Fergus's longest outage on record lasted 1h 26m (Oct 18, 2026); ServiceTitan's lasted 15h 47m (May 29, 2026).
90-day uptime
Fergus
ServiceTitan
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Fergus incidents
- Major outageOct 18, 2026 · resolved in 1h 26m
Reporting Data Outageofficial update ↗
Affected: Fergus App
- Partial outageOct 12, 2026 · resolved in 4m
Affected: Fergus App, Fergus API, Fergus GO
- Major outageOct 5, 2026 · resolved in 29m
Fergus unavailable - asset manifest not found
Affected: Fergus App
- Major outageSep 29, 2026 · resolved in 1h 23m
Fergus Go Crashingofficial update ↗
Affected: Fergus App, Fergus GO
- Major outageSep 15, 2026 · resolved in 8m
All pages very slow to respond
Affected: Fergus App
- MaintenanceSep 12, 2026 · resolved in 40m
Fergus will undergo maintenance
Affected: Fergus API, Fergus App, Fergus GO
Recent ServiceTitan incidents
- InformationalOct 26, 2026 · resolved in 38m
[Reporting] Service Availability Issue
Affected: Reporting
- InformationalOct 14, 2026 · resolved in 1h 41m
[CCPro] 3rd Party Service Availability Issue
Affected: Telephony Platform: Inbound Calling
- Partial outageOct 10, 2026 · resolved in 1h 10m
Affected: Office, Telephony Platform: Inbound Calling, Telephony Platform: Outbound Calling, Telephony Platform: Call Queues, Carrier Networks: Local Numbers, Carrier Networks: Toll Free Numbers +6 more
- Major outageSep 18, 2026 · resolved in 1h 59m
Contact Center Pro Issue: Cannot Access the Applicationofficial update ↗
Affected: Contact Center Web Application
- InformationalSep 8, 2026 · resolved in 1h 35m
[Fleet Pro] Service Availability Issue
Affected: Fleet Pro – Application, Field Pro
- InformationalSep 1, 2026 · resolved in 3h 28m
[Phones Pro] 3rd Party Service Availability Issue
Affected: Telephony Platform: Inbound Calling, Telephony Platform: Outbound Calling
Other field service management apps to consider
- FieldRoutes · #1 · 100% uptime
- Kickserv · #2 · 100% uptime
- Successware · #3 · 100% uptime
- Tradify · #4 · 100% uptime
See the full most reliable field service management software ranking →