Business Phone Systems · reliability comparison
Freshdesk Contact Center (Freshcaller) vs GoTo Connect: which is more reliable? (2026)
GoTo Connect is more reliable than Freshdesk Contact Center (Freshcaller), scoring 87.9 vs 79.9 out of 100. Over the last 90 days Freshdesk Contact Center (Freshcaller) reported 5 incidents and GoTo Connect reported 3, with effective uptime of 99.75% and 99.87% respectively. GoTo Connect resolves incidents faster on average (1h 46m).
Data updated Nov 1, 2026 · How we score
Freshdesk Contact Center (Freshcaller)
79.9/100Operational
Visit Freshdesk Contact Center (Freshcaller) ↗| Metric | Freshdesk Contact Center (Freshcaller) | GoTo Connect |
|---|---|---|
| Reliability score | 79.9 | 87.9 |
| Rank (business phone systems) | #7 | #4 |
| Uptime (90 days) | 99.75% | 99.87% |
| Incidents (90 days) | 5 | 3 |
| Partial / major outages | 2 | 3 |
| Avg time to resolve | 3h 48m | 1h 46m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Freshdesk Contact Center (Freshcaller) and GoTo Connect differ
- Freshdesk Contact Center (Freshcaller) reported 67% more incidents than GoTo Connect over the last 90 days (5 vs 3).
- GoTo Connect had 3 partial or major outages, compared with 2 for Freshdesk Contact Center (Freshcaller).
- GoTo Connect fixes problems faster: 1h 46m on average, against 3h 48m for Freshdesk Contact Center (Freshcaller) (2.1× quicker).
- Freshdesk Contact Center (Freshcaller)'s longest outage on record lasted 3d (Mar 2, 2026); GoTo Connect's lasted 23h 54m (Jan 22, 2026).
90-day uptime
Freshdesk Contact Center (Freshcaller)
GoTo Connect
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Freshdesk Contact Center (Freshcaller) incidents
- Degraded performanceOct 23, 2026 · resolved in 3h 23m
- MaintenanceOct 11, 2026 · resolved in 1h
- Partial outageOct 7, 2026 · resolved in 42m
- MaintenanceSep 27, 2026 · resolved in 1h
- MaintenanceSep 20, 2026 · resolved in 1h
- Partial outageSep 15, 2026 · resolved in 6h 3m
Issues Affecting Incoming and Outgoing Callsofficial update ↗
Full Freshdesk Contact Center (Freshcaller) reliability report →
Recent GoTo Connect incidents
- Partial outageOct 22, 2026 · resolved in 54m
GoTo Connect - Inbound calls failing for customers in Brazil
Affected: PSTN Calls - Inbound
- Partial outageSep 23, 2026 · resolved in 3h 32m
GoTo Connect - Issue with incoming callsofficial update ↗
Affected: PSTN Calls - Inbound
- Partial outageSep 8, 2026 · resolved in 52m
Affected: Contact Center, GoTo Meeting, Rescue, Customer Engagement, VoIP Calls - GoTo Connect Web, GoTo Webinar +14 more
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- Quo (formerly OpenPhone) · #5 · 99.83% uptime