Business Phone Systems · reliability comparison
Freshdesk Contact Center (Freshcaller) vs Grasshopper: which is more reliable? (2026)
Grasshopper is more reliable than Freshdesk Contact Center (Freshcaller), scoring 94.6 vs 79.9 out of 100. Over the last 90 days Freshdesk Contact Center (Freshcaller) reported 5 incidents and Grasshopper reported 1, with effective uptime of 99.75% and 99.96% respectively. Grasshopper resolves incidents faster on average (1h 31m).
Data updated Nov 1, 2026 · How we score
Freshdesk Contact Center (Freshcaller)
79.9/100Operational
Visit Freshdesk Contact Center (Freshcaller) ↗VS
| Metric | Freshdesk Contact Center (Freshcaller) | Grasshopper |
|---|---|---|
| Reliability score | 79.9 | 94.6 |
| Rank (business phone systems) | #7 | #1 |
| Uptime (90 days) | 99.75% | 99.96% |
| Incidents (90 days) | 5 | 1 |
| Partial / major outages | 2 | 1 |
| Avg time to resolve | 3h 48m | 1h 31m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Freshdesk Contact Center (Freshcaller) and Grasshopper differ
- Freshdesk Contact Center (Freshcaller) reported 5× as many incidents as Grasshopper over the last 90 days (5 vs 1).
- Freshdesk Contact Center (Freshcaller) had 2 partial or major outages, compared with 1 for Grasshopper.
- Grasshopper fixes problems faster: 1h 31m on average, against 3h 48m for Freshdesk Contact Center (Freshcaller) (2.5× quicker).
- Freshdesk Contact Center (Freshcaller)'s longest outage on record lasted 3d (Mar 2, 2026); Grasshopper's lasted 23h 54m (Jan 22, 2026).
90-day uptime
Freshdesk Contact Center (Freshcaller)
Grasshopper
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Freshdesk Contact Center (Freshcaller) incidents
- Degraded performanceOct 23, 2026 · resolved in 3h 23m
- MaintenanceOct 11, 2026 · resolved in 1h
- Partial outageOct 7, 2026 · resolved in 42m
- MaintenanceSep 27, 2026 · resolved in 1h
- MaintenanceSep 20, 2026 · resolved in 1h
- Partial outageSep 15, 2026 · resolved in 6h 3m
Full Freshdesk Contact Center (Freshcaller) reliability report →
Recent Grasshopper incidents
- Partial outageAug 15, 2026 · resolved in 1h 31m
Grasshopper - password reset and OTP emails blocked
Affected: Grasshopper
Other business phone systems to consider
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- GoTo Connect · #4 · 99.87% uptime
- Quo (formerly OpenPhone) · #5 · 99.83% uptime