Business Phone Systems · reliability comparison
Freshdesk Contact Center (Freshcaller) vs Quo (formerly OpenPhone): which is more reliable? (2026)
Quo (formerly OpenPhone) is more reliable than Freshdesk Contact Center (Freshcaller), scoring 83.4 vs 79.9 out of 100. Over the last 90 days Freshdesk Contact Center (Freshcaller) reported 5 incidents and Quo (formerly OpenPhone) reported 9, with effective uptime of 99.75% and 99.83% respectively. Quo (formerly OpenPhone) resolves incidents faster on average (1h 12m).
Data updated Nov 1, 2026 · How we score
Freshdesk Contact Center (Freshcaller)
79.9/100Operational
Visit Freshdesk Contact Center (Freshcaller) ↗| Metric | Freshdesk Contact Center (Freshcaller) | Quo (formerly OpenPhone) |
|---|---|---|
| Reliability score | 79.9 | 83.4 |
| Rank (business phone systems) | #7 | #5 |
| Uptime (90 days) | 99.75% | 99.83% |
| Incidents (90 days) | 5 | 9 |
| Partial / major outages | 2 | 4 |
| Avg time to resolve | 3h 48m | 1h 12m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Freshdesk Contact Center (Freshcaller) and Quo (formerly OpenPhone) differ
- Quo (formerly OpenPhone) reported 80% more incidents than Freshdesk Contact Center (Freshcaller) over the last 90 days (9 vs 5).
- Quo (formerly OpenPhone) had 4 partial or major outages, compared with 2 for Freshdesk Contact Center (Freshcaller).
- Quo (formerly OpenPhone) fixes problems faster: 1h 12m on average, against 3h 48m for Freshdesk Contact Center (Freshcaller) (3.2× quicker).
- Freshdesk Contact Center (Freshcaller)'s longest outage on record lasted 3d (Mar 2, 2026); Quo (formerly OpenPhone)'s lasted 3d (Jul 24, 2026).
90-day uptime
Freshdesk Contact Center (Freshcaller)
Quo (formerly OpenPhone)
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Freshdesk Contact Center (Freshcaller) incidents
- Degraded performanceOct 23, 2026 · resolved in 3h 23m
- MaintenanceOct 11, 2026 · resolved in 1h
- Partial outageOct 7, 2026 · resolved in 42m
- MaintenanceSep 27, 2026 · resolved in 1h
- MaintenanceSep 20, 2026 · resolved in 1h
- Partial outageSep 15, 2026 · resolved in 6h 3m
Issues Affecting Incoming and Outgoing Callsofficial update ↗
Full Freshdesk Contact Center (Freshcaller) reliability report →
Recent Quo (formerly OpenPhone) incidents
- Degraded performanceOct 17, 2026 · resolved in 37m
Elevated calling errors within the APAC region
Affected: Calling
- InformationalOct 15, 2026 · resolved in 10d 20h
- Degraded performanceOct 14, 2026 · resolved in 1h 11m
Affected: Text Messaging
- Major outageOct 1, 2026 · resolved in 53m
Calling Outageofficial update ↗
Affected: Calling
- Degraded performanceSep 27, 2026 · resolved in 2h 5m
Affected: IOS App, Website, Android App, Mac App
- InformationalSep 17, 2026 · resolved in 6d 18h
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- GoTo Connect · #4 · 99.87% uptime