Business Phone Systems · reliability comparison
Freshdesk Contact Center (Freshcaller) vs RingCentral: which is more reliable? (2026)
Freshdesk Contact Center (Freshcaller) is more reliable than RingCentral, scoring 79.9 vs 69.3 out of 100. Over the last 90 days Freshdesk Contact Center (Freshcaller) reported 5 incidents and RingCentral reported 16, with effective uptime of 99.75% and 99.98% respectively.
Data updated Nov 2, 2026 · How we score
Freshdesk Contact Center (Freshcaller)
79.9/100Operational
Visit Freshdesk Contact Center (Freshcaller) ↗| Metric | Freshdesk Contact Center (Freshcaller) | RingCentral |
|---|---|---|
| Reliability score | 79.9 | 69.3 |
| Rank (business phone systems) | #7 | #10 |
| Uptime (90 days) | 99.75% | 99.98% |
| Incidents (90 days) | 5 | 16 |
| Partial / major outages | 2 | 1 |
| Avg time to resolve | 3h 48m | — |
| Outages we detected | 0 | 1 |
| Transparency score | 100/100 | 50/100 |
Where Freshdesk Contact Center (Freshcaller) and RingCentral differ
- RingCentral reported 3.2× as many incidents as Freshdesk Contact Center (Freshcaller) over the last 90 days (16 vs 5).
- Freshdesk Contact Center (Freshcaller) had 2 partial or major outages, compared with 1 for RingCentral.
- Our own probes detected 0 outages at Freshdesk Contact Center (Freshcaller) and 1 at RingCentral, of which 0 and 0 respectively were acknowledged on their status pages.
90-day uptime
Freshdesk Contact Center (Freshcaller)
RingCentral
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Freshdesk Contact Center (Freshcaller) incidents
- Degraded performanceOct 23, 2026 · resolved in 3h 23m
- MaintenanceOct 11, 2026 · resolved in 1h
- Partial outageOct 7, 2026 · resolved in 42m
- MaintenanceSep 27, 2026 · resolved in 1h
- MaintenanceSep 20, 2026 · resolved in 1h
- Partial outageSep 15, 2026 · resolved in 6h 3m
Issues Affecting Incoming and Outgoing Callsofficial update ↗
Full Freshdesk Contact Center (Freshcaller) reliability report →
Recent RingCentral incidents
- Degraded performanceOct 23, 2026 · resolved (duration not published)
Phone: A portion of customers in the APAC region may be experiencing dead air on calls
Affected: Phone
- Degraded performanceOct 22, 2026 · resolved (duration not published)
Phone: A portion of customers in the APAC region may be experiencing dead air on calls
Affected: Phone
- Degraded performanceOct 13, 2026 · resolved (duration not published)
Phone: A portion of customers may be unable to add agents to existing call queues
Affected: Phone
- Degraded performanceOct 7, 2026 · resolved (duration not published)
Affected: Phone
- Degraded performanceSep 22, 2026 · resolved (duration not published)
Affected: Phone
- Degraded performanceSep 22, 2026 · resolved (duration not published)
Affected: Messaging
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- GoTo Connect · #4 · 99.87% uptime