Business Phone Systems · reliability comparison
Freshdesk Contact Center (Freshcaller) vs Vonage Business Communications: which is more reliable? (2026)
Freshdesk Contact Center (Freshcaller) is more reliable than Vonage Business Communications, scoring 79.9 vs 73.0 out of 100. Over the last 90 days Freshdesk Contact Center (Freshcaller) reported 5 incidents and Vonage Business Communications reported 3, with effective uptime of 99.75% and 99.72% respectively. Freshdesk Contact Center (Freshcaller) resolves incidents faster on average (3h 48m).
Data updated Nov 1, 2026 · How we score
Freshdesk Contact Center (Freshcaller)
79.9/100Operational
Visit Freshdesk Contact Center (Freshcaller) ↗| Metric | Freshdesk Contact Center (Freshcaller) | Vonage Business Communications |
|---|---|---|
| Reliability score | 79.9 | 73.0 |
| Rank (business phone systems) | #7 | #9 |
| Uptime (90 days) | 99.75% | 99.72% |
| Incidents (90 days) | 5 | 3 |
| Partial / major outages | 2 | 0 |
| Avg time to resolve | 3h 48m | 13h 24m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Freshdesk Contact Center (Freshcaller) and Vonage Business Communications differ
- Freshdesk Contact Center (Freshcaller) reported 67% more incidents than Vonage Business Communications over the last 90 days (5 vs 3).
- Freshdesk Contact Center (Freshcaller) had 2 partial or major outages, compared with 0 for Vonage Business Communications.
- Freshdesk Contact Center (Freshcaller) fixes problems faster: 3h 48m on average, against 13h 24m for Vonage Business Communications (3.5× quicker).
- Freshdesk Contact Center (Freshcaller)'s longest outage on record lasted 3d (Mar 2, 2026); Vonage Business Communications's lasted 3d (Jan 21, 2026).
90-day uptime
Freshdesk Contact Center (Freshcaller)
Vonage Business Communications
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Freshdesk Contact Center (Freshcaller) incidents
- Degraded performanceOct 23, 2026 · resolved in 3h 23m
- MaintenanceOct 11, 2026 · resolved in 1h
- Partial outageOct 7, 2026 · resolved in 42m
- MaintenanceSep 27, 2026 · resolved in 1h
- MaintenanceSep 20, 2026 · resolved in 1h
- Partial outageSep 15, 2026 · resolved in 6h 3m
Issues Affecting Incoming and Outgoing Callsofficial update ↗
Full Freshdesk Contact Center (Freshcaller) reliability report →
Recent Vonage Business Communications incidents
- Degraded performanceOct 23, 2026 · resolved in 21h 12m
Inbound Call Completion Issues — Select Canadian Regions
Affected: Inbound Call Completion
- Degraded performanceOct 5, 2026 · resolved in 17h 48m
Vonage Mobile App Intermittently Not Sending Notifications
Affected: Mobile App (Android™), Mobile App (iOS)
- Degraded performanceSep 3, 2026 · resolved in 1h 13m
Account Features Not Updating for Some Accounts
Affected: Call Forwarding, Virtual Receptionist, Call Queues, Receptionist Console
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- GoTo Connect · #4 · 99.87% uptime