CRM Software · reliability comparison

Freshsales vs Pipedrive: which is more reliable? (2026)

Freshsales is more reliable than Pipedrive, scoring 83.1 vs 55.1 out of 100. Over the last 90 days Freshsales reported 8 incidents and Pipedrive reported 9, with effective uptime of 99.83% and 99.06% respectively. Freshsales resolves incidents faster on average (2h 50m).

Data updated Nov 1, 2026 · How we score

Freshsales

83.1/100

Operational

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Pipedrive

55.1/100

Operational

Visit Pipedrive ↗
VS
MetricFreshsalesPipedrive
Reliability score83.155.1
Rank (CRMs)#8#11
Uptime (90 days)99.83%99.06%
Incidents (90 days)89
Partial / major outages10
Avg time to resolve2h 50m14h 58m
Outages we detected00
Transparency score100/100100/100

Where Freshsales and Pipedrive differ

  • Pipedrive reported 13% more incidents than Freshsales over the last 90 days (9 vs 8).
  • Freshsales had 1 partial or major outage, compared with 0 for Pipedrive.
  • Freshsales fixes problems faster: 2h 50m on average, against 14h 58m for Pipedrive (5.3× quicker).
  • Freshsales's longest outage on record lasted 3d (Mar 2, 2026); Pipedrive's lasted 3d (Sep 4, 2026).

90-day uptime

Freshsales

Aug 4, 2026: 99.57% uptime, 1 incident (Partial outage)Aug 5, 2026: 98.69% uptime, 1 incident (Degraded performance)Aug 6, 2026 – Aug 11, 2026: no incidentsAug 12, 2026: 99.66% uptime, 1 incident (Degraded performance)Aug 13, 2026: 98.02% uptime, 1 incident (Degraded performance)Aug 14, 2026 – Aug 24, 2026: no incidentsAug 25, 2026: 98.58% uptime, 1 incident (Degraded performance)Aug 26, 2026 – Sep 3, 2026: no incidentsSep 4, 2026: 95.59% uptime, 1 incident (Degraded performance)Sep 5, 2026 – Oct 14, 2026: no incidentsOct 15, 2026: 98.20% uptime, 1 incident (Degraded performance)Oct 16, 2026 – Oct 18, 2026: no incidentsOct 19, 2026: 99.31% uptime, 1 incident (Degraded performance)Oct 20, 2026 – Oct 22, 2026: no incidentsOct 23, 2026: 97.87% uptime, 1 incident (Degraded performance)Oct 24, 2026 – Nov 1, 2026: no incidents
90 days ago99.839% average daily uptimeToday

Pipedrive

Aug 4, 2026 – Aug 5, 2026: no incidentsAug 6, 2026: 93.47% uptime, 1 incident (Degraded performance)Aug 7, 2026: 92.43% uptime, 1 incident (Degraded performance)Aug 8, 2026 – Aug 26, 2026: no incidentsAug 27, 2026: 91.61% uptime, 1 incident (Degraded performance)Aug 28, 2026: 96.13% uptime, 1 incident (Degraded performance)Aug 29, 2026 – Aug 31, 2026: no incidentsSep 1, 2026: 98.51% uptime, 1 incident (Degraded performance)Sep 2, 2026: 95.27% uptime, 1 incident (Degraded performance)Sep 3, 2026: no incidentsSep 4, 2026: 92.28% uptime, 1 incident (Degraded performance)Sep 5, 2026: 85.00% uptime, 1 incident (Degraded performance)Sep 6, 2026: 85.00% uptime, 1 incident (Degraded performance)Sep 7, 2026: 92.71% uptime, 1 incident (Degraded performance)Sep 8, 2026 – Sep 17, 2026: no incidentsSep 18, 2026: 99.29% uptime, 1 incident (Degraded performance)Sep 19, 2026 – Sep 21, 2026: no incidentsSep 22, 2026: 98.64% uptime, 1 incident (Degraded performance)Sep 23, 2026 – Oct 14, 2026: no incidentsOct 15, 2026: 99.82% uptime, 1 incident (Degraded performance)Oct 16, 2026 – Oct 20, 2026: no incidentsOct 21, 2026: 97.37% uptime, 1 incident (Degraded performance)Oct 22, 2026: no incidentsOct 23, 2026: 98.23% uptime, 1 incident (Degraded performance)Oct 24, 2026 – Nov 1, 2026: no incidents
90 days ago99.064% average daily uptimeToday

Recent Freshsales incidents

Full Freshsales reliability report →

Recent Pipedrive incidents

Full Pipedrive reliability report →

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