CRM Software · reliability comparison
Freshsales vs Zoho CRM: which is more reliable? (2026)
Zoho CRM is more reliable than Freshsales, scoring 100.0 vs 83.1 out of 100. Over the last 90 days Freshsales reported 8 incidents and Zoho CRM reported 0, with effective uptime of 99.83% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Freshsales | Zoho CRM |
|---|---|---|
| Reliability score | 83.1 | 100.0 |
| Rank (CRMs) | #8 | — |
| Uptime (90 days) | 99.83% | 100% |
| Incidents (90 days) | 8 | 0 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 2h 50m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Freshsales and Zoho CRM differ
- Zoho CRM reported no incidents in the last 90 days, while Freshsales reported 8.
- Freshsales had 1 partial or major outage, compared with 0 for Zoho CRM.
90-day uptime
Freshsales
Zoho CRM
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Freshsales incidents
- Degraded performanceOct 23, 2026 · resolved in 3h 24m
- Degraded performanceOct 19, 2026 · resolved in 1h 6m
- Degraded performanceOct 15, 2026 · resolved in 2h 52m
- MaintenanceOct 11, 2026 · resolved in 1h
- MaintenanceSep 27, 2026 · resolved in 1h
- MaintenanceSep 20, 2026 · resolved in 1h
Recent Zoho CRM incidents
No incidents reported by Zoho CRM in the last 90 days.
Other CRMs to consider
- Capsule CRM · #1 · 100% uptime
- Copper · #2 · 100% uptime
- Insightly · #3 · 100% uptime
- HubSpot CRM · #4 · 100% uptime