Web & Product Analytics · reliability comparison
Google Analytics vs Hotjar: which is more reliable? (2026)
Hotjar is more reliable than Google Analytics, scoring 99.2 vs 91.0 out of 100. Over the last 90 days Google Analytics reported 1 incident and Hotjar reported 2, with effective uptime of 99.89% and 100% respectively.
Data updated Nov 1, 2026 · How we score
VS
| Metric | Google Analytics | Hotjar |
|---|---|---|
| Reliability score | 91.0 | 99.2 |
| Rank (analytics tools) | #3 | #1 |
| Uptime (90 days) | 99.89% | 100% |
| Incidents (90 days) | 1 | 2 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 2h 12m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Google Analytics and Hotjar differ
- Hotjar reported 2× as many incidents as Google Analytics over the last 90 days (2 vs 1).
- Google Analytics had 1 partial or major outage, compared with 0 for Hotjar.
- Google Analytics's longest outage on record lasted 2h 12m (Sep 29, 2026); Hotjar's lasted 2d 11h (Nov 14, 2025).
90-day uptime
Google Analytics
Hotjar
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Google Analytics incidents
- Major outageSep 29, 2026 · resolved in 2h 12m
We're investigating reports of an issue with Google Analytics. We will provide more information shortly.official update ↗
Affected: Google Analytics
Recent Hotjar incidents
- InformationalSep 4, 2026 · resolved in 3h 41m
- InformationalAug 13, 2026 · resolved in <1m
Other analytics tools to consider
- Lucky Orange · #2 · 99.98% uptime
- Mixpanel · #4 · 99.84% uptime
- Pendo · #5 · 99.75% uptime
- PostHog · #6 · 100% uptime
See the full most reliable web & product analytics tools ranking →