Web & Product Analytics · reliability comparison
Google Analytics vs Pendo: which is more reliable? (2026)
Google Analytics is more reliable than Pendo, scoring 91.0 vs 78.8 out of 100. Over the last 90 days Google Analytics reported 1 incident and Pendo reported 5, with effective uptime of 99.89% and 99.75% respectively. Google Analytics resolves incidents faster on average (2h 12m).
Data updated Nov 1, 2026 · How we score
| Metric | Google Analytics | Pendo |
|---|---|---|
| Reliability score | 91.0 | 78.8 |
| Rank (analytics tools) | #3 | #5 |
| Uptime (90 days) | 99.89% | 99.75% |
| Incidents (90 days) | 1 | 5 |
| Partial / major outages | 1 | 3 |
| Avg time to resolve | 2h 12m | 3h 56m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Google Analytics and Pendo differ
- Pendo reported 5× as many incidents as Google Analytics over the last 90 days (5 vs 1).
- Pendo had 3 partial or major outages, compared with 1 for Google Analytics.
- Google Analytics fixes problems faster: 2h 12m on average, against 3h 56m for Pendo.
- Google Analytics's longest outage on record lasted 2h 12m (Sep 29, 2026); Pendo's lasted 3d (Feb 5, 2026).
90-day uptime
Google Analytics
Pendo
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Google Analytics incidents
- Major outageSep 29, 2026 · resolved in 2h 12m
Affected: Google Analytics
Recent Pendo incidents
- Degraded performanceOct 1, 2026 · resolved in 12h 29m
Some Customers Unable to Connect to Pendo MCP
Affected: MCP, MCP
- Partial outageOct 1, 2026 · resolved in 1h 47m
Pairing in Mobile is Not Functional
Affected: Mobile Guides, Mobile Guides, Mobile Guides, Mobile Guides, Mobile Guides
- Major outageSep 21, 2026 · resolved in 34m
Guide targeting impacted in US Environment
Affected: Guide Targeting
- Partial outageSep 14, 2026 · resolved in 3h 51m
Latency issue in US region impacting login, guide delivery and event data processing
Affected: Pendo UI, Guide Deliverability, Mobile Guides, Analytics - Data Processing, Mobile Analytics
- Degraded performanceSep 2, 2026 · resolved in 56m
Affected: Pendo UI, Pendo UI, Pendo UI, Pendo UI, Pendo UI
Other analytics tools to consider
- Hotjar · #1 · 100% uptime
- Lucky Orange · #2 · 99.98% uptime
- Mixpanel · #4 · 99.84% uptime
- PostHog · #6 · 100% uptime
See the full most reliable web & product analytics tools ranking →