Business Phone Systems · reliability comparison
GoTo Connect vs Grasshopper: which is more reliable? (2026)
Grasshopper is more reliable than GoTo Connect, scoring 94.6 vs 87.9 out of 100. Over the last 90 days GoTo Connect reported 3 incidents and Grasshopper reported 1, with effective uptime of 99.87% and 99.96% respectively. Grasshopper resolves incidents faster on average (1h 31m).
Data updated Nov 1, 2026 · How we score
VS
| Metric | GoTo Connect | Grasshopper |
|---|---|---|
| Reliability score | 87.9 | 94.6 |
| Rank (business phone systems) | #4 | #1 |
| Uptime (90 days) | 99.87% | 99.96% |
| Incidents (90 days) | 3 | 1 |
| Partial / major outages | 3 | 1 |
| Avg time to resolve | 1h 46m | 1h 31m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where GoTo Connect and Grasshopper differ
- GoTo Connect reported 3× as many incidents as Grasshopper over the last 90 days (3 vs 1).
- GoTo Connect had 3 partial or major outages, compared with 1 for Grasshopper.
- Grasshopper fixes problems faster: 1h 31m on average, against 1h 46m for GoTo Connect.
- GoTo Connect's longest outage on record lasted 23h 54m (Jan 22, 2026); Grasshopper's lasted 23h 54m (Jan 22, 2026).
90-day uptime
GoTo Connect
Grasshopper
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent GoTo Connect incidents
- Partial outageOct 22, 2026 · resolved in 54m
GoTo Connect - Inbound calls failing for customers in Brazil
Affected: PSTN Calls - Inbound
- Partial outageSep 23, 2026 · resolved in 3h 32m
GoTo Connect - Issue with incoming callsofficial update ↗
Affected: PSTN Calls - Inbound
- Partial outageSep 8, 2026 · resolved in 52m
Affected: Contact Center, GoTo Meeting, Rescue, Customer Engagement, VoIP Calls - GoTo Connect Web, GoTo Webinar +14 more
Recent Grasshopper incidents
- Partial outageAug 15, 2026 · resolved in 1h 31m
Grasshopper - password reset and OTP emails blocked
Affected: Grasshopper
Other business phone systems to consider
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- Quo (formerly OpenPhone) · #5 · 99.83% uptime
- net2phone · #6 · 99.89% uptime