Business Phone Systems · reliability comparison
GoTo Connect vs net2phone: which is more reliable? (2026)
GoTo Connect is more reliable than net2phone, scoring 87.9 vs 81.1 out of 100. Over the last 90 days GoTo Connect reported 3 incidents and net2phone reported 1, with effective uptime of 99.87% and 99.89% respectively. GoTo Connect resolves incidents faster on average (1h 46m).
Data updated Nov 1, 2026 · How we score
| Metric | GoTo Connect | net2phone |
|---|---|---|
| Reliability score | 87.9 | 81.1 |
| Rank (business phone systems) | #4 | #6 |
| Uptime (90 days) | 99.87% | 99.89% |
| Incidents (90 days) | 3 | 1 |
| Partial / major outages | 3 | 0 |
| Avg time to resolve | 1h 46m | 14h 35m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where GoTo Connect and net2phone differ
- GoTo Connect reported 3× as many incidents as net2phone over the last 90 days (3 vs 1).
- GoTo Connect had 3 partial or major outages, compared with 0 for net2phone.
- GoTo Connect fixes problems faster: 1h 46m on average, against 14h 35m for net2phone (8.2× quicker).
- GoTo Connect's longest outage on record lasted 23h 54m (Jan 22, 2026); net2phone's lasted 16m (Nov 21, 2025).
90-day uptime
GoTo Connect
net2phone
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent GoTo Connect incidents
- Partial outageOct 22, 2026 · resolved in 54m
GoTo Connect - Inbound calls failing for customers in Brazil
Affected: PSTN Calls - Inbound
- Partial outageSep 23, 2026 · resolved in 3h 32m
GoTo Connect - Issue with incoming calls
Affected: PSTN Calls - Inbound
- Partial outageSep 8, 2026 · resolved in 52m
Affected: Contact Center, GoTo Meeting, Rescue, Customer Engagement, VoIP Calls - GoTo Connect Web, GoTo Webinar +14 more
Recent net2phone incidents
- MaintenanceOct 22, 2026 · resolved in 3d 23h
Net2phone 1.0 Portal Maintenance
Affected: net2phone 1.0 Admin Portal
- Degraded performanceOct 21, 2026 · resolved in 14h 35m
net2phone 1.0 portal maintenance
Affected: net2phone 1.0 Admin Portal
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- Quo (formerly OpenPhone) · #5 · 99.83% uptime