Business Phone Systems · reliability comparison
GoTo Connect vs Quo (formerly OpenPhone): which is more reliable? (2026)
GoTo Connect is more reliable than Quo (formerly OpenPhone), scoring 87.9 vs 83.4 out of 100. Over the last 90 days GoTo Connect reported 3 incidents and Quo (formerly OpenPhone) reported 9, with effective uptime of 99.87% and 99.83% respectively. Quo (formerly OpenPhone) resolves incidents faster on average (1h 12m).
Data updated Nov 2, 2026 · How we score
VS
| Metric | GoTo Connect | Quo (formerly OpenPhone) |
|---|---|---|
| Reliability score | 87.9 | 83.4 |
| Rank (business phone systems) | #4 | #5 |
| Uptime (90 days) | 99.87% | 99.83% |
| Incidents (90 days) | 3 | 9 |
| Partial / major outages | 3 | 4 |
| Avg time to resolve | 1h 46m | 1h 12m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where GoTo Connect and Quo (formerly OpenPhone) differ
- Quo (formerly OpenPhone) reported 3× as many incidents as GoTo Connect over the last 90 days (9 vs 3).
- Quo (formerly OpenPhone) had 4 partial or major outages, compared with 3 for GoTo Connect.
- Quo (formerly OpenPhone) fixes problems faster: 1h 12m on average, against 1h 46m for GoTo Connect.
- GoTo Connect's longest outage on record lasted 23h 54m (Jan 22, 2026); Quo (formerly OpenPhone)'s lasted 3d (Jul 24, 2026).
90-day uptime
GoTo Connect
Quo (formerly OpenPhone)
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent GoTo Connect incidents
- Partial outageOct 22, 2026 · resolved in 54m
GoTo Connect - Inbound calls failing for customers in Brazil
Affected: PSTN Calls - Inbound
- Partial outageSep 23, 2026 · resolved in 3h 32m
GoTo Connect - Issue with incoming callsofficial update ↗
Affected: PSTN Calls - Inbound
- Partial outageSep 8, 2026 · resolved in 52m
Affected: Contact Center, GoTo Meeting, Rescue, Customer Engagement, VoIP Calls - GoTo Connect Web, GoTo Webinar +14 more
Recent Quo (formerly OpenPhone) incidents
- Degraded performanceOct 17, 2026 · resolved in 37m
- InformationalOct 15, 2026 · resolved in 10d 20h
- Degraded performanceOct 14, 2026 · resolved in 1h 11m
- Major outageOct 1, 2026 · resolved in 53m
- Degraded performanceSep 27, 2026 · resolved in 2h 5m
- InformationalSep 17, 2026 · resolved in 6d 18h
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- net2phone · #6 · 99.89% uptime