Business Phone Systems · reliability comparison
GoTo Connect vs RingCentral: which is more reliable? (2026)
GoTo Connect is more reliable than RingCentral, scoring 87.9 vs 69.3 out of 100. Over the last 90 days GoTo Connect reported 3 incidents and RingCentral reported 16, with effective uptime of 99.87% and 99.98% respectively.
Data updated Nov 2, 2026 · How we score
| Metric | GoTo Connect | RingCentral |
|---|---|---|
| Reliability score | 87.9 | 69.3 |
| Rank (business phone systems) | #4 | #10 |
| Uptime (90 days) | 99.87% | 99.98% |
| Incidents (90 days) | 3 | 16 |
| Partial / major outages | 3 | 1 |
| Avg time to resolve | 1h 46m | — |
| Outages we detected | 0 | 1 |
| Transparency score | 100/100 | 50/100 |
Where GoTo Connect and RingCentral differ
- RingCentral reported 5.3× as many incidents as GoTo Connect over the last 90 days (16 vs 3).
- GoTo Connect had 3 partial or major outages, compared with 1 for RingCentral.
- Our own probes detected 0 outages at GoTo Connect and 1 at RingCentral, of which 0 and 0 respectively were acknowledged on their status pages.
90-day uptime
GoTo Connect
RingCentral
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent GoTo Connect incidents
- Partial outageOct 22, 2026 · resolved in 54m
GoTo Connect - Inbound calls failing for customers in Brazil
Affected: PSTN Calls - Inbound
- Partial outageSep 23, 2026 · resolved in 3h 32m
GoTo Connect - Issue with incoming callsofficial update ↗
Affected: PSTN Calls - Inbound
- Partial outageSep 8, 2026 · resolved in 52m
Affected: Contact Center, GoTo Meeting, Rescue, Customer Engagement, VoIP Calls - GoTo Connect Web, GoTo Webinar +14 more
Recent RingCentral incidents
- Degraded performanceOct 23, 2026 · resolved (duration not published)
Phone: A portion of customers in the APAC region may be experiencing dead air on calls
Affected: Phone
- Degraded performanceOct 22, 2026 · resolved (duration not published)
Phone: A portion of customers in the APAC region may be experiencing dead air on calls
Affected: Phone
- Degraded performanceOct 13, 2026 · resolved (duration not published)
Phone: A portion of customers may be unable to add agents to existing call queues
Affected: Phone
- Degraded performanceOct 7, 2026 · resolved (duration not published)
Affected: Phone
- Degraded performanceSep 22, 2026 · resolved (duration not published)
Affected: Phone
- Degraded performanceSep 22, 2026 · resolved (duration not published)
Affected: Messaging
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- Quo (formerly OpenPhone) · #5 · 99.83% uptime