Business Phone Systems · reliability comparison
GoTo Connect vs Vonage Business Communications: which is more reliable? (2026)
GoTo Connect is more reliable than Vonage Business Communications, scoring 87.9 vs 73.0 out of 100. Over the last 90 days GoTo Connect reported 3 incidents and Vonage Business Communications reported 3, with effective uptime of 99.87% and 99.72% respectively. GoTo Connect resolves incidents faster on average (1h 46m).
Data updated Nov 1, 2026 · How we score
| Metric | GoTo Connect | Vonage Business Communications |
|---|---|---|
| Reliability score | 87.9 | 73.0 |
| Rank (business phone systems) | #4 | #9 |
| Uptime (90 days) | 99.87% | 99.72% |
| Incidents (90 days) | 3 | 3 |
| Partial / major outages | 3 | 0 |
| Avg time to resolve | 1h 46m | 13h 24m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where GoTo Connect and Vonage Business Communications differ
- GoTo Connect had 3 partial or major outages, compared with 0 for Vonage Business Communications.
- GoTo Connect fixes problems faster: 1h 46m on average, against 13h 24m for Vonage Business Communications (7.6× quicker).
- GoTo Connect's longest outage on record lasted 23h 54m (Jan 22, 2026); Vonage Business Communications's lasted 3d (Jan 21, 2026).
90-day uptime
GoTo Connect
Vonage Business Communications
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent GoTo Connect incidents
- Partial outageOct 22, 2026 · resolved in 54m
GoTo Connect - Inbound calls failing for customers in Brazil
Affected: PSTN Calls - Inbound
- Partial outageSep 23, 2026 · resolved in 3h 32m
GoTo Connect - Issue with incoming calls
Affected: PSTN Calls - Inbound
- Partial outageSep 8, 2026 · resolved in 52m
Affected: Contact Center, GoTo Meeting, Rescue, Customer Engagement, VoIP Calls - GoTo Connect Web, GoTo Webinar +14 more
Recent Vonage Business Communications incidents
- Degraded performanceOct 23, 2026 · resolved in 21h 12m
Inbound Call Completion Issues — Select Canadian Regions
Affected: Inbound Call Completion
- Degraded performanceOct 5, 2026 · resolved in 17h 48m
Vonage Mobile App Intermittently Not Sending Notifications
Affected: Mobile App (Android™), Mobile App (iOS)
- Degraded performanceSep 3, 2026 · resolved in 1h 13m
Account Features Not Updating for Some Accounts
Affected: Call Forwarding, Virtual Receptionist, Call Queues, Receptionist Console
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- Quo (formerly OpenPhone) · #5 · 99.83% uptime