Business Phone Systems · reliability comparison
Grasshopper vs RingCentral: which is more reliable? (2026)
Grasshopper is more reliable than RingCentral, scoring 94.6 vs 69.3 out of 100. Over the last 90 days Grasshopper reported 1 incident and RingCentral reported 16, with effective uptime of 99.96% and 99.98% respectively.
Data updated Nov 2, 2026 · How we score
VS
| Metric | Grasshopper | RingCentral |
|---|---|---|
| Reliability score | 94.6 | 69.3 |
| Rank (business phone systems) | #1 | #10 |
| Uptime (90 days) | 99.96% | 99.98% |
| Incidents (90 days) | 1 | 16 |
| Partial / major outages | 1 | 1 |
| Avg time to resolve | 1h 31m | — |
| Outages we detected | 0 | 1 |
| Transparency score | 100/100 | 50/100 |
Where Grasshopper and RingCentral differ
- RingCentral reported 16× as many incidents as Grasshopper over the last 90 days (16 vs 1).
- Our own probes detected 0 outages at Grasshopper and 1 at RingCentral, of which 0 and 0 respectively were acknowledged on their status pages.
90-day uptime
Grasshopper
RingCentral
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Grasshopper incidents
- Partial outageAug 15, 2026 · resolved in 1h 31m
Grasshopper - password reset and OTP emails blocked
Affected: Grasshopper
Recent RingCentral incidents
- Degraded performanceOct 23, 2026 · resolved (duration not published)
Phone: A portion of customers in the APAC region may be experiencing dead air on calls
Affected: Phone
- Degraded performanceOct 22, 2026 · resolved (duration not published)
Phone: A portion of customers in the APAC region may be experiencing dead air on calls
Affected: Phone
- Degraded performanceOct 13, 2026 · resolved (duration not published)
Phone: A portion of customers may be unable to add agents to existing call queues
Affected: Phone
- Degraded performanceOct 7, 2026 · resolved (duration not published)
Affected: Phone
- Degraded performanceSep 22, 2026 · resolved (duration not published)
Affected: Phone
- Degraded performanceSep 22, 2026 · resolved (duration not published)
Affected: Messaging
Other business phone systems to consider
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- GoTo Connect · #4 · 99.87% uptime
- Quo (formerly OpenPhone) · #5 · 99.83% uptime