Hotel Property Management Systems · reliability comparison
Guestline vs RMS Cloud: which is more reliable? (2026)
RMS Cloud is more reliable than Guestline, scoring 86.8 vs 45.4 out of 100. Over the last 90 days Guestline reported 14 incidents and RMS Cloud reported 6, with effective uptime of 98.46% and 99.87% respectively. RMS Cloud resolves incidents faster on average (2h 22m).
Data updated Nov 1, 2026 · How we score
| Metric | Guestline | RMS Cloud |
|---|---|---|
| Reliability score | 45.4 | 86.8 |
| Rank (hotel PMS platforms) | #6 | #2 |
| Uptime (90 days) | 98.46% | 99.87% |
| Incidents (90 days) | 14 | 6 |
| Partial / major outages | 2 | 2 |
| Avg time to resolve | 15h 25m | 2h 22m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Guestline and RMS Cloud differ
- Guestline reported 2.3× as many incidents as RMS Cloud over the last 90 days (14 vs 6).
- RMS Cloud fixes problems faster: 2h 22m on average, against 15h 25m for Guestline (6.5× quicker).
- Guestline's longest outage on record lasted 3h 24m (Sep 18, 2026); RMS Cloud's lasted 1d 3h (Jul 1, 2026).
90-day uptime
Guestline
RMS Cloud
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Guestline incidents
- Degraded performanceNov 1, 2026 · ongoing
Guestline Extended Channels: Card Details Not Present on Bookings
Affected: Guestline Distribution (Roomlynx)
- MaintenanceOct 29, 2026 · resolved in 1h
CRS Patch
- MaintenanceOct 29, 2026 · resolved in 30m
Infrastructure Security Update
- Degraded performanceOct 28, 2026 · resolved in 1d 9h
Guestline – Extended Channels – fully operational
Affected: Guestline Distribution (Roomlynx)
- MaintenanceOct 28, 2026 · resolved in 45m
EU - Scheduled Release Maintenance NO Downtime Required: Paytronix on 2026-10-28
- Degraded performanceOct 27, 2026 · resolved in 14h 20m
Affected: Access EPoS
Recent RMS Cloud incidents
- InformationalOct 27, 2026 · ongoing
Phishing messages referencing RMS booking details
Affected: RMS9+ (Live), RMS Customer Support Telephone System, RMS9+ (Live), RMS9+ (Live), RMS9+ (Live), RMS Service Requests +36 more
- Degraded performanceOct 8, 2026 · resolved in 2h 35m
Affected: RMS9+ (Live), RMS 9+ (Release Candidate), RMS9+ (Beta)
- InformationalOct 5, 2026 · resolved in <1m
A subset of user in the EMEA region may be experiencing degraded performance within RMS
- InformationalSep 21, 2026 · resolved in 2h 51m
- Partial outageAug 23, 2026 · resolved in 3h 58m
Account Sign-In Issueofficial update ↗
Affected: RMS9+ (Live), RMS 9+ (Release Candidate), RMS9+ (Beta)
- Partial outageAug 4, 2026 · resolved in 34m
RC Environment User Login Disruption
Affected: RMS 9+ (Release Candidate), RMS 9+ (Release Candidate), RMS 9+ (Release Candidate), RMS 9+ (Release Candidate)
Other hotel PMS platforms to consider
- RoomRaccoon · #1 · 99.99% uptime
- protel (Planet) · #3 · 99.80% uptime
- Apaleo · #4 · 99.62% uptime
- Sirvoy · #5 · 99.32% uptime
See the full most reliable hotel property management systems ranking →