Hotel Property Management Systems · reliability comparison
Guestline vs RoomRaccoon: which is more reliable? (2026)
RoomRaccoon is more reliable than Guestline, scoring 90.8 vs 38.9 out of 100. Over the last 90 days Guestline reported 14 incidents and RoomRaccoon reported 4, with effective uptime of 98.78% and 99.92% respectively. RoomRaccoon resolves incidents faster on average (53m).
Data updated Nov 2, 2026 · How we score
| Metric | Guestline | RoomRaccoon |
|---|---|---|
| Reliability score | 38.9 | 90.8 |
| Rank (hotel PMS platforms) | #6 | #1 |
| Uptime (90 days) | 98.78% | 99.92% |
| Incidents (90 days) | 14 | 4 |
| Partial / major outages | 2 | 0 |
| Avg time to resolve | 11h 2m | 53m |
| Outages we detected | 0 | 0 |
| Transparency score | Collecting data | Collecting data |
Where Guestline and RoomRaccoon differ
- Guestline reported 3.5× as many incidents as RoomRaccoon over the last 90 days (14 vs 4).
- Guestline had 2 partial or major outages, compared with 0 for RoomRaccoon.
- RoomRaccoon fixes problems faster: 53m on average, against 11h 2m for Guestline (12.5× quicker).
- Guestline's longest outage on record lasted 3h 24m (Sep 18, 2026); RoomRaccoon's lasted 53m (Oct 28, 2026).
90-day uptime
Guestline
RoomRaccoon
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Guestline incidents
- Degraded performanceNov 1, 2026 · ongoing
Guestline Extended Channels: Card Details Not Present on Bookings
Affected: Guestline Distribution (Roomlynx)
- MaintenanceOct 29, 2026 · resolved in 1h
CRS Patch
- MaintenanceOct 29, 2026 · resolved in 30m
Infrastructure Security Update
- Degraded performanceOct 28, 2026 · resolved in 1d 9h
Guestline – Extended Channels – fully operational
Affected: Guestline Distribution (Roomlynx)
- MaintenanceOct 28, 2026 · resolved in 45m
EU - Scheduled Release Maintenance NO Downtime Required: Paytronix on 2026-10-28
- Degraded performanceOct 27, 2026 · resolved in 14h 20m
Affected: Access EPoS
Recent RoomRaccoon incidents
- Degraded performanceNov 2, 2026 · ongoing
- Degraded performanceNov 2, 2026 · ongoing
- Degraded performanceOct 28, 2026 · resolved in 53m
Subscription Invoices Not Loading
Affected: app.roomraccoon.com, staging.roomraccoon.com
- InformationalSep 21, 2026 · resolved in <1m
Other hotel PMS platforms to consider
- RMS Cloud · #2 · 99.87% uptime
- Apaleo · #3 · 99.76% uptime
- protel (Planet) · #4 · 99.83% uptime
- Sirvoy · #5 · 99.32% uptime
See the full most reliable hotel property management systems ranking →