Hotel Property Management Systems · reliability comparison
Guestline vs Stayntouch: which is more reliable? (2026)
Stayntouch is more reliable than Guestline, scoring 100.0 vs 45.5 out of 100. Over the last 90 days Guestline reported 14 incidents and Stayntouch reported 0, with effective uptime of 98.46% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Guestline | Stayntouch |
|---|---|---|
| Reliability score | 45.5 | 100.0 |
| Rank (hotel PMS platforms) | #6 | — |
| Uptime (90 days) | 98.46% | 100% |
| Incidents (90 days) | 14 | 0 |
| Partial / major outages | 2 | 0 |
| Avg time to resolve | 15h 25m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Guestline and Stayntouch differ
- Stayntouch reported no incidents in the last 90 days, while Guestline reported 14.
- Guestline had 2 partial or major outages, compared with 0 for Stayntouch.
90-day uptime
Guestline
Stayntouch
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Guestline incidents
- Degraded performanceNov 1, 2026 · ongoing
Guestline Extended Channels: Card Details Not Present on Bookings
Affected: Guestline Distribution (Roomlynx)
- MaintenanceOct 29, 2026 · resolved in 1h
CRS Patch
- MaintenanceOct 29, 2026 · resolved in 30m
Infrastructure Security Update
- Degraded performanceOct 28, 2026 · resolved in 1d 9h
Guestline – Extended Channels – fully operational
Affected: Guestline Distribution (Roomlynx)
- MaintenanceOct 28, 2026 · resolved in 45m
EU - Scheduled Release Maintenance NO Downtime Required: Paytronix on 2026-10-28
- Degraded performanceOct 27, 2026 · resolved in 14h 20m
Affected: Access EPoS
Recent Stayntouch incidents
No incidents reported by Stayntouch in the last 90 days.
Other hotel PMS platforms to consider
- RoomRaccoon · #1 · 99.99% uptime
- RMS Cloud · #2 · 99.87% uptime
- protel (Planet) · #3 · 99.79% uptime
- Apaleo · #4 · 99.63% uptime
See the full most reliable hotel property management systems ranking →