Web & Product Analytics · reliability comparison
Hotjar vs Lucky Orange: which is more reliable? (2026)
Hotjar is more reliable than Lucky Orange, scoring 99.2 vs 94.3 out of 100. Over the last 90 days Hotjar reported 2 incidents and Lucky Orange reported 1, with effective uptime of 100% and 99.98% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Hotjar | Lucky Orange |
|---|---|---|
| Reliability score | 99.2 | 94.3 |
| Rank (analytics tools) | #1 | #2 |
| Uptime (90 days) | 100% | 99.98% |
| Incidents (90 days) | 2 | 1 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | — | 2h 46m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Hotjar and Lucky Orange differ
- Hotjar reported 2× as many incidents as Lucky Orange over the last 90 days (2 vs 1).
- Hotjar's longest incident on record lasted 2d 11h (Nov 14, 2025); Lucky Orange's lasted 4h 11m (Mar 16, 2026).
90-day uptime
Hotjar
Lucky Orange
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Hotjar incidents
- InformationalSep 4, 2026 · resolved in 3h 41m
- InformationalAug 13, 2026 · resolved in <1m
Recent Lucky Orange incidents
- Degraded performanceAug 17, 2026 · resolved in 2h 46m
Affected: Web App
- MaintenanceAug 14, 2026 · resolved in 1h 2m
Affected: Web App
Other analytics tools to consider
- Google Analytics · #3 · 99.89% uptime
- Mixpanel · #4 · 99.84% uptime
- Pendo · #5 · 99.75% uptime
- PostHog · #6 · 100% uptime
See the full most reliable web & product analytics tools ranking →